user support technician

TULIP E-COMMERCE AND LOGISTICS; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

Une entreprise de logistique recherche un professionnel pour assurer le support technique aux utilisateurs. Vous serez responsable de la résolution de problèmes informatiques, de la formation des utilisateurs, et de la gestion des systèmes informatiques dans un environnement rapide. Un diplôme de Collège / CEGEP et une expérience de 1 à 2 ans sont requis.

Qualifications

• 1 à 2 ans d'expérience en support technique.
• Capacité à travailler dans un environnement rapide sous pression.
• Expérience en résolution de problèmes techniques.

Responsibilities

• Répondre aux utilisateurs rencontrant des difficultés informatiques.
• Surveiller la performance des systèmes et des réseaux.
• Fournir des conseils et une formation aux utilisateurs.

Skills

Communication orale excellente

Communication écrite excellente

Compétences interpersonnelles efficaces

Capacité à multitâche

Gestion du temps

Attention aux détails

Education

Diplôme de Collège / CEGEP

Job description

Overview

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week

Education

• College / CEGEP

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Troubleshoot and resolve technical problems

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Physically demanding
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Experience

• 1 year to less than 2 years

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities