Unit Secretary - MRHH C5 Procedures

Mackenzie Health; Richmond Hill; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare provider in York Region seeks a Unit Secretary to provide clerical and administrative support, enhancing patient and staff experiences. This role requires Grade 12 education, excellent communication skills, and familiarity with medical terminology. Experience in a healthcare setting is preferred, along with proficiency in Microsoft Office. The position supports a dynamic environment and may require working at different sites.

Qualifications

• Prior experience in an administrative/clerical role required, preferably within a healthcare environment.
• Demonstrates ability to effectively deescalate situations.
• Commitment to providing an exceptional experience for staff and clients within a challenging healthcare environment.

Responsibilities

• Provides clerical and administrative support in a healthcare environment.
• Responds to inquiries and communicates with staff, patients, and families.
• Operates, maintains, and orders office and hospital equipment.

Skills

Medical Terminology

Keyboarding skills (40 wpm)

Excellent verbal and written communications skills

Organizational skills

Customer Service skills

Empathy in interactions

Education

Grade 12 or equivalent

Tools

Microsoft Office

Job description

Job Description

In collaboration with nursing, other hospital staff and various community services, provides clerical and administrative support to maintain a progressive, efficient, organized healthcare environment that further enhances the patient and staff experience. The Unit Secretary operates, maintains and orders different types of office and hospital equipment and supplies in a fast paced, dynamic, open concept setting. This position uses EPIC to support effective communications within the area, inclusive of case bookings, demographic label printing and other EPIC duties as required. Will also be responsible for chart preparation for surgical cases, patient flow and post discharge call as required. The unit secretary will respond to telephone inquiries and call bells, and communicates with staff, patients and families including making post discharge calls.

What must you have?

• Grade 12 or equivalent.
• Working knowledge of Medical Terminology.

What else do you bring?

• Prior experience in an administrative/clerical role required, preferably within a healthcare environment.
• Keyboarding skills (40 wpm).
• Experience with computer applications, including Microsoft Office.
• Must demonstrate excellent verbal and written communications skills.
• Must demonstrate excellent organizational skills.
• Demonstrates ability to effectively deescalate situations.
• Demonstrates Customer Service skills.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• Experience in perioperative surgical flow.
• Previous experience within the Unit Secretary classification.

*This position is represented by OPSEU.

*You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.