Uniformed Asset Protection & Customer Service Specialist

Loblaw Companies Limited; Kitchener; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian retail company is seeking Uniformed Asset Protection Personnel in Kitchener to ensure exceptional customer service and safety. In this role, you will respond to customer needs, manage safety hazards, and support security initiatives. Candidates should have a passion for service, the ability to remain calm under pressure, and the capability to lift up to 50 lbs. We offer comprehensive training, competitive benefits, and opportunities for career development within a diverse and inclusive environment.

Benefits

10% Colleague Discount program

Company matched Pension Plan

Health Benefits

Employee Stock Purchase Program

Qualifications

• Experience within a retail environment preferred.
• First Aid and CPR certified is an asset.
• Ability to walk or stand in the same position for long periods.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide exceptional customer service & support to all internal and external customers.
• Respond to Gatekeeper alarms and receipt check as required.
• Assess safety hazards and take proper procedures to ensure customer safety.
• Escalate any crisis or emergency situations in a timely manner.
• Maintain and submit daily, weekly, and monthly status reports.

Skills

Exceptional customer service skills

Ability to remain calm in high tension situations

Ability to foster partnerships with store teams

Professional, friendly, and approachable demeanor

Job description

A leading Canadian retail company is seeking Uniformed Asset Protection Personnel in Kitchener to ensure exceptional customer service and safety. In this role, you will respond to customer needs, manage safety hazards, and support security initiatives. Candidates should have a passion for service, the ability to remain calm under pressure, and the capability to lift up to 50 lbs. We offer comprehensive training, competitive benefits, and opportunities for career development within a diverse and inclusive environment.