Learning Technologies School Support

St. Clement's School; Windsor; On-site; CAD 50,000 - 65,000; Full time

Job summary

A local educational institution in Windsor, Ontario, is seeking a Learning Technologies School Support personnel to assist with a variety of technology setups and repairs. The ideal candidate should have a background in computer science, experience with Windows and Apple systems, and excellent communication skills. Responsibilities include maintaining in-house computer systems, providing end-user support, and troubleshooting hardware and software issues. Join a collaborative team to enhance the educational environment through effective technology use.

Qualifications

• Graduate of a recognized community college or university program in Computer Science or related field.
• Minimum 2-3 years of experience with Windows and Apple technologies.
• Valid driver's license and own transportation required.

Responsibilities

• Install and configure computer systems and peripherals.
• Perform routine maintenance on hardware and software.
• Diagnose equipment failure and perform repairs.

Skills

Windows-based technologies

Apple-based technologies

Networking technologies

Troubleshooting skills

Communication skills

Education

Graduate of a Computer Science, Data Processing and/or Information Systems Program

Tools

Google G-Suite

IP addressing

Job description

Overview

Learning Technologies School Support

Reporting to the designated Information Technology Supervisor, the Learning Technologies School Support personnel are responsible for supporting the wide variety of learning technologies in the WECDSB. Support will be provided through on site visitation and where applicable remote connectivity. The Learning Technologies School Support personnel will maintain in-house computer systems, desktops, laptops, and technological peripherals. Duties will include installing, diagnosing, repairing, maintaining and upgrading computer hardware and software. School support personnel will troubleshoot problem areas in a timely and accurate fashion and assist with selected end-user support. The Learning Technologies School Support personnel will collaborate with a team of information technology professionals to facilitate an environment that is consistent with the goals of the WECDSB in order to meet the technological and learning needs of the system.

Family of Schools

St. Thomas of Villanova Secondary

Holy Cross

Sacred Heart

St. Joseph Elementary

Catholic Education Centre

Stella Maris

DUTIES

• Installing and configuring computer systems and peripheral devices;
• Install and configure operating systems and application software on stand-alone and networked computer systems;
• Assist in the management of users and applications on networked computer systems;
• Perform routine maintenance on hardware and software installations;
• Diagnose equipment failure and perform appropriate repair as determined by the designated IT Supervisor in accordancewithBoardprocedure (Ex. ram installation, replace hard drives and cd/dvd drives, bulb replacement, etc.);
• Create appropriate Help Desk tickets for specialized repairs by Learning Technologies Technicians, warranty providers or other designated providers per WECDSB procedure;
• Research solutions to existing computer based problems;
• Act as a resource to users on how to access and interface with computer based learning material, i.e. computer hardware, peripheral devices and software;
• Other duties as assigned by the designated IT Supervisor.

QUALIFICATIONS

• Graduate of a Computer Science, Data Processing and/or Information Systems Program at arecognized community college oruniversity
• Candidates with industry standard certifications such as Comp Tiaor satisfactory equivalent experienceare preferred
• Minimum 2-3 years experience in the physical configuration and operating system of the following systems:
• Windows-based technologies: client and server
• Apple-based technologies
• Google G-Suite
• IP addressing
• Networking technologies such as Ethernet, wifi and related cabling

• Minimum 2-3 years experience in the installation and use of industry standard computer software applications
• Experience in technological equipment trouble-shooting and repairs
• Valid driver's licence required and own transportation
• Strong interpersonal and communication (verbal and written) skills required
• Self-starter who can analyze a problem and initiate solutions
• Eagerness to learn and apply computer solutions to school based issues
• Ability to maintain confidentiality

All applications should be submitted with a resume outlining qualifications, experience and other information relevant to the posting.

The WECDSB adheres to equitable hiring, employment and promotion practices and is committed to an inclusive workforce that reflects the diversity of our students.

Accommodations for disabilities will be provided upon request to support participation in all aspects of the application process