Travel Coordinator

Elite Travel Management; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading travel company in Calgary is seeking a Travel Associate to deliver exceptional customer service and manage corporate travel solutions. The ideal candidate has over 5 years of experience in travel, strong communication skills, and a passion for problem-solving. This role offers a competitive salary, travel perks, and opportunities for career growth in a dynamic work environment.

Benefits

Commission-based compensation

Employee share plan

Travel benefits

RRSP matching

Health spending program

Three weeks holiday growing to five weeks

Qualifications

• Full fluency in English (verbal and written).
• 5+ years in corporate or crew travel (and/or airline experience).
• Exceptional customer service focus.

Responsibilities

• Provide unparalleled customer service to retain clients.
• Manage travel emergencies and client inquiries efficiently.
• Build long-term relationships through service.

Skills

Customer service

Problem-solving

Time management

Communication

Attention to detail

Tools

Sabre GDS

Job description

Overview

Welcome to Elite Travel - recent winners selected by The Globe and Mail as one of Canada's Fastest Growing Companies

Who is Elite Travel?

Elite Travel started in a basement in 2014 or depends who you ask. A group of industry leaders who worked for the global 'big guys' wanted to create a transparent and Canadian model in corporate travel. Today Elite is one of North America's fastest growing corporate travel companies and we are looking to hire multiple growth positions.

Who's right for the job within our Elite Crew Travel division?

You know group travel and you know how to move anywhere from a half dozen to hundreds of workers from sites, mines, oilfields, or small towns in Texas... and more. You have been told that you are a hard worker, you love helping others and do so genuinely. Your ideal environment is interacting with others. You are a natural communicator that will work to solve the issues of others, can multitask using complex computer systems and don't shy away from learning new technology. You will be responsible for creating solutions to those in rotation and crew travel roles. You thrive working with the same clients and travellers, building long-term relationships. Flight delays, last minute bookings, hotel check-in challenges, sold out small town Canada hotels you see as a challenge and one you can fix

We want to be disruptors in all areas of business travel. What our competitors have always done does not mean is something we should continue. We want to remove the stress and drive down cost in corporate travel for our clients.

– CEO

Responsibilities

• Unparalleled customer service – someone who truly goes above and beyond to retain a client for life
• Excellent verbal, written and presentation skills – a champion at conveying the value of Elite's service offering and suite of products
• Understanding and anticipating client needs with regards to travel requirements & preferences
• Working with clients who are on a travel rotation which requires flight & hotel bookings frequently
• Assisting with Travel emergencies as they occur
• Immediate and proactive response to client inquiries via phone, e-mail, text or chat when required with itineraries confirmed and sent out same day as requested
• Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
• The accuracy and timely presentation of client travel documentation
• Be an active, contributing team member. At Elite, our culture is a big deal
• Share information with fellow Crew Travel Associates to ensure a united, consistent and professional approach to client account management
• Contribute to the development and maintenance of office systems and processes associated with accounts
• Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
• Build long-term relationships with clients through service and meaningful connections
• Phone etiquette and face-to-face interactions with clients in-person or via virtual chat
• Handling, documenting and resolving customer concerns, complaints, and questions by phone and email
• Providing accurate travel advice while efficiently managing requests for services and coordinating travel
• Perform outbound calls to hotel suppliers to ensure bookings and billing have been received
• Responding professionally, appropriately, and in a timely manner
• Continually maintain working knowledge of all company products, services, and promotions
• Additional projects / assignments as required

Qualifications

• Full fluency in English (verbal and written)
• Skillset in Sabre GDS is preferred
• 5+ years in Corporate or Crew Travel (and / or airline experience)
• Exceptional customer service focus including the ability to problem solve while balancing the needs of both the customer and the company
• Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously
• A proven track record for punctuality and reliability
• You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our clientele
• Maintain professional appearance and demeanor
• Ability to meet employment eligibility requirements in Canada
• Exceptional attention to detail and proven organizational ability
• Agrees to background checks to confirm that you are bondable

As a rapidly growing company, we are not for everyone. This role requires an ambitious team player who wants to make an impact. Someone who is driven to go above and beyond for customers. Successful Elite Crew Travel Associates are dedicated to delivering a personalized experience, with a positive attitude. You will help your diverse clientele portfolio get where they need to go, provide advice and creative problem solving.

We offer unlimited career potential and a competitive compensation package will be negotiated based on experience and qualifications. There will be a combination of a competitive base salary, commission and travel perks.

Like all positions at Elite Travel Management, there will be an employee share plan included with the compensation model. Additionally, you will access IATA industry travel benefits including airlines and hotel rates. RRSP matching and a health spending program are also offered. Start at three weeks holiday with rapid growth to five weeks

Conferences have consisted of Palm Springs, Maui, Banff, Thailand, Vegas... the list goes on. We are serious about company culture and ensuring we celebrate all the success behind and ahead of Elite Travel

Ready to make a difference and be part of our story?

Let\'s get started.