Tier 2 IT Support Technician — On‑Site & Field (Ski Resort)

Sun Peaks Resort; Sun Peaks; On-site; CAD 65,000 - 70,000; Full time

Job summary

A premier Canadian ski resort located in British Columbia is seeking an experienced Tier 2 IT Support Technician. In this unique role, you will provide both on-site and remote support for a variety of systems and devices. Key responsibilities include hardware and software troubleshooting, managing user administration, and assisting with network installations. Strong verbal and written communication skills are essential for this position. This company offers competitive compensation and numerous employee perks such as ski and golf passes and training opportunities.

Benefits

Winter/Summer Season Lift, Trail and Golf passes

Three weeks of paid vacation

Health Spending Account

Company-supported training and professional development opportunities

Dining discounts

Friends and family rates at the Sun Peaks Grand Hotel

Qualifications

• Experience in Service Desk operations and end-user support is required.
• Outstanding verbal and written communication skills.
• Polished interpersonal and organizational skills.

Responsibilities

• Provide on-site and in-the-office support for devices, systems, and software.
• Organize and prioritize workload using in-house help desk systems.
• Conduct hardware/software staging, installation, troubleshooting and repair.

Skills

Service Desk operations

End-user support

Communication skills

Interpersonal skills

Education

Completion of accredited IT program

Job description

A premier Canadian ski resort located in British Columbia is seeking an experienced Tier 2 IT Support Technician. In this unique role, you will provide both on-site and remote support for a variety of systems and devices. Key responsibilities include hardware and software troubleshooting, managing user administration, and assisting with network installations. Strong verbal and written communication skills are essential for this position. This company offers competitive compensation and numerous employee perks such as ski and golf passes and training opportunities.