Tenant Support Coordinator

YWCA Hamilton; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community support organization in Hamilton seeks a dedicated individual to provide guidance and support to tenants at the Putman Family Apartments. The role involves collaborating with residents on housing stability and mental health planning. Ideal candidates will have experience in crisis management and knowledge of relevant legislation. Join this impactful organization that prioritizes equity and access for all.

Benefits

On-the-job training and professional development opportunities

Childcare discounts

Opportunities to get involved in the community

Competitive total rewards package

Qualifications

• 1 to 3 years’ experience in crisis management, homelessness, and violence against women settings.
• Working knowledge of the Child and Family Services Act and Landlord Tenant Act.
• Current Standard First Aid and CPR C certificate or willingness to obtain.

Responsibilities

• Provides guidance on the Landlord and Tenant Act to residents.
• Collaborates with tenants on housing and mental health plans.
• Documents interactions and maintains records for reports.

Skills

Crisis management

Conflict resolution

Trauma-informed care

Education

2-year college diploma in social work or human services

Job description

Overview

YWCA Hamilton is founded in 1889 and operates from a feminist, anti-racist, and anti-oppressive framework. We strengthen women’s and girls’ voices, broaden their choices, build leadership, and provide services that promote safe, inclusive and equitable communities.

Why work for us?

We foster a workplace culture that values positive physical and emotional well-being through our values of Intersectional Feminism, People Centred, Belonging, Responsibility, and Partnerships. We invest in our employees to bring these values into the communities we serve. We offer our employees:

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families, we would love for you to join our team!

Position Description

Job Code: 2-OAD-2025

Department: Housing and Gender Based Violence Support Services

Reports to: Program Supervisor

Location: Hamilton, ON

Hours of Work: 37.5 hours / week

Schedule: Wednesday - Thursday from 3PM-12AM

Contract Start Date: TBD

Contract End Date: December 31st, 2026

Posting Date: August 15th, 2025

Supports tenants residing at the Putman Family Apartments; maintains tenancy in the building. Supports include referral, advocacy, goal planning, programming and group facilitation, as well as education and guidance surrounding the Landlord and Tenant Act.

Responsibilities

• Provides guidance and education on the Landlord and Tenant Act to residents of the Putman Apartment Building
• Works in cooperation with front desk staff, Developmental Services Staff, YWCA Hamilton staff, and assigned Program Supervisor, including full-time, part-time and relief team members
• Addresses issues or conflicts with tenants to minimize the risk of eviction
• Acts as liaison between tenants and other departments within the organization (e.g., Maintenance, Front Desk, Gender-based Violence Counselling)
• Identifies needs for support for tenants and provides referrals internally or with community organizations
• Collaborates with tenants (including children) on housing, legal, education, employment and mental health to establish and maintain a plan toward independence
• Conducts check-ins of tenant needs and safety plans
• Identifies needs for support on trauma and gender-based violence and refers to appropriate supports
• Works within rules, procedures and standards; refers issues to manager
• Keeps records and enters information into an electronic data system for reports and statistics
• Maintains records and reporting per YWCA Hamilton policies and department procedures
• Communicates, advocates and collaborates with community agencies to provide resources and referrals
• Offers life skills programming, crisis intervention, supportive counselling, referrals and advocacy
• Provides programming and co-facilitates group workshops (e.g., organizing, safety plans, anger management)
• Maintains confidentiality when handling sensitive information
• Nurtures internal and external working relationships and partnerships
• Ensures compliance with YWCA Hamilton policies and procedures
• Supports YWCA Hamilton mission, vision and values
• Performs other duties as required

Working Conditions

• Temporary contract position with availability for weekday, weekend and evening shifts as needed
• Regularly works in emotionally charged situations requiring resolution
• Work environment may be hostile at times

Qualifications

• Completion of 2-year college diploma in social work or human services or equivalent experience
• 1 to 3 years’ experience in crisis management, homelessness and violence against women settings or residential apartment management
• Working knowledge of the Child and Family Services Act and Landlord Tenant Act
• Knowledge of harm reduction frameworks; Naloxone training is an asset
• Experience in trauma-informed care and in individual and group programming
• Knowledge and experience in safety planning related to gender-based violence and mental health
• Experience in conflict resolution through facilitated mediation and restorative practices is an asset
• Current Vulnerable Sector Police check or willingness to obtain at own cost
• Ability to work from a feminist, anti-racist/anti-oppressive perspective
• Ability to work varied hours including evenings and weekends
• Current Standard First Aid and CPR C certificate or willingness to obtain at own cost
• Food Handler’s, NCI, and ASIST certificates are assets
• Knowledge of social housing practices and applicable legislation
• Experience with housing stability, eviction prevention and housing first principles
• Bilingual English/French or other languages is an asset

As part of YWCA Hamilton’s commitment to access and equity, we strive to represent the diverse communities we serve. Women, First Nations, Métis, immigrant, refugee, LGBTQ2S+, individuals with disabilities, and individuals from racialized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.