Technical Trainer

Telesat; Quebec; On-site; CAD 85,000 - 105,000; Full time

Job summary

A leading satellite communications company is looking for a Technical Trainer to prepare operations for service readiness and operational excellence. This role involves designing training content, developing SOPs, and ensuring operational staff are certified. The ideal candidate has extensive experience in technical writing within telecommunications and is proficient in creating effective training programs. This position requires bilingual skills and will work primarily out of the Gatineau facility.

Benefits

Competitive compensation

Professional development opportunities

Inclusive work environment

Qualifications

• 7+ years of experience in technical writing or documentation in telecommunications.
• 3+ years in a 24/7 NOC or mission-critical environment.
• Strong understanding of satellite communications and IP networking.

Responsibilities

• Develop role-based training programs and SOPs.
• Collaborate with SMEs to create and validate SOPs.
• Maintain a version-controlled operational knowledge base.

Skills

Technical writing

Documentation in telecommunications

Bilingual (English and French)

Analytical skills

Problem-solving abilities

Education

Electronics Engineering Technologist Diploma

Tools

Confluence

SharePoint

Smartsheet

MS Office Suite

Job description

Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.

Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.

The company’s state-of-the-art fleet consists of 14 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com

The Technical Trainer plays a foundational role in preparing Operations for service readiness, workforce enablement, and operational excellence. This position is responsible for designing content, testing, refining, and institutionalizing operational knowledge, workflows, and training materials required to support the effective functioning of the Network Services Operations (NSO).

Working closely with Network Operations Centre (NOC), Customer Service Centre (CSC), Project Management Operations (PMO), engineering teams, and vendor partners, the Technical Trainer will develop role‑based training programs, create Standard Operating Procedures (SOPs), and implement Train‑the‑Trainer programs to ensure all operational staff are certified and performance‑ready. This role ensures synchronization and is accountable for training delivery with Lightspeed development milestones, enabling seamless operational ramp‑up.

This role will work out of our Gatineau facility in 2026

Key Responsibilities

• SOP Development & Integration: Collaborate with SMEs to create, validate, and finalize SOPs aligned with Lightspeed operational processes and UAT results. Build role‑specific SOPs for routine and non‑routine activities, ensuring consistency, safety, and compliance.
• Design Role-Based Training Courseware: Develop and deliver end-to-end training courseware for onboarding and continuous improvement, including job aids, reference guides, and multimedia content. Develop a library of training modules, hands‑on labs, simulations, and certifications tailored for operational roles (e.g., Tier 1 CSR, NOC Analyst, FSR, Change Manager).
• Vendor Training Adaptation: Ingest and customize vendor “Train the Trainer” materials for internal use; ensure alignment with Telesat standards and operational requirements. Certify internal trainers to deliver high‑quality instruction across regions, languages, and operational environments.
• Develop End-to-End Operational Workflows: Design and validate workflows across NOC, CSC, CRC, FOC, and other support functions to standardize execution and alignment.
• Process Validation: Support UAT execution and feedback loops; integrate test results into SOPs and training content.
• Lightspeed Operational Knowledge Base: Maintain a searchable, version‑controlled repository housing SOPs, workflows, vendor documentation, training content, FAQs, operational bulletins, and vendor documentation for easy access by NSO teams.
• Continuous Improvement: Identify gaps in training and documentation; propose enhancements to improve operational efficiency and readiness.
• Establish Disaster Recovery & Escalation Playbooks: Create structured response guides and decision trees for major incident scenarios, enabling rapid and coordinated response.
• Synchronize Training with Deployment Milestones: Align and deliver training content, with delivery schedules, system activation and service ramp‑up timelines.
• Certification & Performance Tracking: Ensure all operational staff meet baseline competency requirements; track training completion and certification status.

Education

Electronics Engineering Technologist Diploma or equivalent post‑secondary education in Technical Communication, Telecommunications, or Network Engineering.

Experience

• 7+ years of experience in technical writing or documentation in a telecommunications, satellite, or network operations environment.
• 3+ years in a 24/7 NOC or mission‑critical operational setting.
• Experience leading documentation initiatives across cross‑functional teams.
• Strong understanding of satellite communications, RF principles, IP networking, and service assurance frameworks.
• Familiarity with supervisory systems, BOSS platforms, and real‑time data collection and analysis.
• Proficiency in documentation tools (Confluence, SharePoint, Smartsheet) and MS Office Suite.
• Exposure to MEF standards and L2 services is an asset.
• Excellent written and verbal communication skills.
• Bilingual (English and French) preferred.
• Strong analytical and problem‑solving abilities.
• Ability to work independently and collaboratively in a fast‑paced, cross‑functional environment.

Working Conditions

On site based in Gatineau QC, temporarily in Ottawa ON.

Availability for occasional overtime or on‑call support during critical project phases.

Infrequent travel to national or international facilities may be required.

Shift work or altered schedules may be required during key operational transitions.

Why Join Telesat?

• Be part of a team building the world’s most advanced LEO satellite network.
• Lead documentation efforts that directly impact global connectivity and operational excellence.
• Competitive compensation, benefits, and professional development opportunities.
• Inclusive and collaborative work environment.

At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.