Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider is seeking a remote Customer Support Agent in Ottawa, Ontario. This role involves providing inbound support, resolving technical issues, and maintaining client product knowledge. Candidates should have at least 1 year of customer service experience and a high school diploma. The position offers a salary up to $21.49/hr with performance-based incentives and opportunities for personal and career growth.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment to access pay early

Opportunities for personal and career growth

Qualifications

• Minimum 1 year of customer service experience.
• Quiet, distraction-free work environment.
• Ability to work evening or overnight shifts.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $21.49/hr, with performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Work-from-home convenience with a supportive remote work environment
• Opportunities for personal and career growth through training and mentorship programs
• Participation in diverse company networking groups and health and wellness initiatives

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• Minimum 1 year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Strong problem-solving skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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