Technical IT Project Manager

IX Solutions Ltd.; British Columbia; On-site; CAD 85,000 - 110,000; Full time

Job summary

A technology solutions company in British Columbia is seeking a dynamic Project Manager to drive customer success through technology projects. This full-time role involves orchestrating project delivery, building partnerships with clients, and fostering a collaborative culture. Ideal candidates will have over 5 years of project management experience, strong organizational skills, and expertise in Microsoft cloud technologies. A commitment to client satisfaction and the ability to work autonomously are essential for this position.

Qualifications

• 5+ years of experience as a Project Manager on technology projects.
• Strong understanding of project management techniques and methods.
• Excellent negotiation and decision-making skills.

Responsibilities

• Orchestrate project delivery for core clients, coordinating with technical teams.
• Build partnerships with client stakeholders and leaders.
• Advocate for a customer-centric project culture.

Skills

Microsoft M365 services

Azure cloud technology

Leadership

Time management

Influencing skills

Education

PMP or equivalent

Job description

Compensation

TheProject Managerposition is afull-time, salaried positionwith an annualsalary rangebetween$85,000 - $110,000.00. Compensation iscommensuratewith skills,experienceand abilities.

Company Profile

IX Solutions is your trusted IT partner, connecting people with technology tailored to meet their business needs. We help our clients effectivelyleveragemodern technology and embrace digital transformation to achievetheir criticalbusiness outcomes.

IX Solutions exists to create long-term relationships with passionate people,clientsand employees, achieving exceptional business solutions. We go the extra mile to deliver a positive customer experience and deliver trusted solutions that are flexible to meet client business needs.Founded in 2018, our company supports clients across Western Canada fromremote officesin Calgary,Vancouverand the BCInterior.

Position Summary

This role is ideal for a dynamic individual passionate about driving customer success through technology projects while fostering a collaborative and customer-centric culture. As a key member of our Project Delivery team, the Project Manager will orchestrate project delivery for our core clients, coordinating closely withourtechnical teamsto ensure seamless execution across all project phases. The incumbent mustdemonstratea high levelof organization, attention to detail, exceptional communicationskillsand an understanding of Microsoftcloud technologies.

Reporting to theManager,Client Experience, this positionoperates40 hours per week, with business hours from 8:00am to 5:00pm, Monday to Friday. The role demands the ability to balance multiple project priorities and deadlines, with potential requirements for after-hours work and/or travel based on project needs.

This position is critical to the success ofour clients, with the Project Manager playing an integral role inteamleadership.

Is This Position A FitForYou?

This position is a fit for you if you:

• Can work autonomously and deliver results.
• Are committed to client success.
• Have exceptional prioritization, organizational, and time management skills.
• Have exceptional andeffective communication skills.
• Are skilled atmotivating a team,building rapport and enjoy supporting partnerships.
• Havea technical background in IT Consulting.
• Arelooking for the opportunity to grow.This is the place for you.

What You’ll Do Here

• Build partnerships with client stakeholders and leaders,fosteringclosecommunicationandestablishingtight working relationships with leadership in key accounts.
• Strategize, implement, andmaintainproject outcomestoachieve clientobjectives.
• Coordinateimplementation of managed services to achieve clientobjectives.
• Maintain organizational standards of satisfaction, quality, and performance.
• Identifyany barriers to successfulprojectexecution or issues that arise thatimpacttheproject delivery orcustomerexperience andescalate asappropriate.
• Analyze, evaluate, and overcome program risks, and produce program reports forleadership, clients, and stakeholders.
• Track project progress against project milestones, holdresource teamsaccountable for assigned tasks, and communicate status updates regularly to clients.
• Advocate fora collaborativeand customer-centric project culture.
• Ensure projectdependencies are considered and scheduled.
• Work proactively to remove any project roadblocks for the resource teams.
• Update project management software(s)to ensureaccuratereporting. Ensure updates are completed within therequiredtimeframefor executive reporting and invoicing.
• Ensure theminimumrequirements of project communication are upheld, for exampleinternal and external project meetings,status reports.
• Trackand follow-uponaction itemstoimprove the customer experience and minimize number ofinternal status meetings and/orescalations.
• Provide weekly updates to theManager, Client Experienceon the status ofprojects,identifyingany resource constraints or risks.
• Provide escalation path for technical resources and other Project Managers,assistingwhererequiredto ensure a positive customer experience during projects delivered to clients.
• Work collaboratively withtheAccount Executive team to understand andparticipatein ongoing client relationships and toassistin all aspects of the sales cycle from opportunity identification through to post-sales customer experience.
• Contribute to continuous improvement of project management processes and tools.

Qualifications/Expertise

• Strong understandingof Microsoft M365services, Azure cloud technology, and network architecture.
• 5+ years’experience as a Project Manager on technology projects.
• Excellentunderstanding of project management techniques and methods.
• Excellentleadership, time management, facilitation,preparednessand organizational skills.
• Excellentinfluencing and negotiating skills.
• Strong understandingoftechnology projects and theminimumrequirementstosuccess.
• Strongcoaching, conflict management, and decision-making skills.

Certifications (achieved, willing to work toward, or equivalent experience)

• CompTIA Project+,PMP(or equivalent).
• Continuing education isa must.

Accountabilities, Tasks and Duties

• Ability tocommunicate effectively in aremote work environment.
• Ability to work with a range of technical staff and cross-functional teams to develop joint solutions.
• Communicate in an open, helpful manner and build relationships across the organization.
• Demonstrate commitment and alignment with the company’s mission, values, and behaviors.
• Develop strong and lastingclientrelationships.
• Foster a collaborative work environment and culture.
• Provide leadership andassistanceto colleagues.
• Take personal accountability and ownership of a solution or obstacle.
• Understandthe client’s businessneeds to provide excellent service levels.
• Work after-hours, when necessary, to complete client changes or resolution of issues.
• Other administrative duties asrequired, such as thetimelycompletion of expense reports and timesheets.

Requirements

• Must be legallypermittedto work in Canada.
• Hold avalidDriver’sLicense and vehicle.
• Proficient English (written/verbal) communication in a business setting.
• Be ableto travel occasionally for business purposes.