Technical Advisor - IMS

Broadcom Inc.; Canada; Remote; CAD 100,000 - 140,000; Full time

Job summary

A leading technology company is seeking an experienced professional to drive customer success in complex accounts. This role involves working closely with sales teams and enhancing product adoption through strong technical support, training, and collaboration with various internal and external teams. Ideal candidates will have significant experience in solution architecture and deep knowledge of API Security solutions.

Qualifications

• 12+ years of related experience in solutions architecture or consulting.
• Experience with enterprise solutions and public cloud stacks.
• Working knowledge of REST and API types, including OAuth and OpenID Connect.

Responsibilities

• Partner with sales teams to remove technical barriers.
• Train internal teams on API Security and IAM solutions.
• Drive customer success through collaboration with multiple organizations.

Skills

Solution Architect experience

Kubernetes

Strong interpersonal skills

Effective presentation skills

Understanding of cyber security best practices

Education

Bachelor's degree

Tools

Kubernetes

Docker

Helm

API Gateway

Job description

Overview

Responsible for enabling business outcomes for customers in complex and / or strategic accounts by establishing a trusted advisor relationship, balancing both the technology and business objectives of the IMS solutions and products within the Broadcom portfolio. Key goals include maximizing product adoption, improving customer success and maintaining renewal rates to ensure future growth opportunities.

Responsibilities

• Work closely with Broadcom sales teams to help identify and remove technical barriers needed to achieve API and / or Identity Security sales outcomes
• Demonstrate, differentiate and position product features, functions and best practices via customer interactions, demos, proof of concept (POC) and product health checks to influence customer renewal decisions
• Drive customer success by partnering with a number of internal and external organizations including technical support teams, product management teams, engineering teams, sales teams, partners and more
• Train Broadcom or partner technical teams on specific value propositions, competitive differentiation and best practices to help them position API Security and Identity and Access Management Solutions
• Learn and become a subject matter expert in one of more of these Broadcom Solutions :
• API - Layer7 API Gateway, Portal, OAuth Toolkit
• IAM - Symantec VIP, SiteMinder, PAM

Required Skills and Qualifications

• Previous Solution Architect, Engineering, Systems Engineering or Professional Services consulting experience with enterprise solutions preferred
• Experience with one of or multiple above mentioned products or analog products from other vendors in same categories
• Experience working with Kubernetes and / or public cloud provider stacks such as Azure, AWS, GCP
• Strong interpersonal skills and a collaborative approach to problem solving
• Effective presentation and writing skills
• Additional technical skills
• Bachelor's + 12+ years of related experience required
• Working with REST and other API types
• Understanding of relevant standards such as Oauth and Open ID Connect, JWT, SAML
• Experience working with monitoring and observability solutions
• Kubernetes, Docker, Helm
• Understanding of security standards PKI, SSL, crypto
• Understanding of cyber security best practices, OWASP top-10

Equal Employment Opportunity Statement: Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.