Team Manager - Toronto - Bloor Street

TIFFANY & CO; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury goods retailer in Toronto is seeking a Team Manager to support the Director in leading sales and operations teams. The role requires a dynamic leader who will mentor staff and enhance client experience while achieving sales targets. Candidates should possess at least 3 years in retail management, a proven track record in sales, and be proficient with Microsoft Office. This position offers the opportunity to drive business performance in a collaborative environment.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation.
• Flexibility to work non-traditional hours.

Responsibilities

• Lead and develop sales, operations, and security teams.
• Drive client development activities.
• Ensure exceptional operational support to drive sales and service.

Skills

Sales leadership

Client relationship management

Team motivation

Operational efficiency

Education

College/university degree

Graduate gemologist degree or GIA coursework

Tools

Microsoft Office

Point of Sales (POS) system

Job description

Overview

The Team Manager will support the Director in leading and developing sales, operations, and security teams to meet and exceed sales targets and elevate the Tiffany store experience. They will assume oversight for the store when the Director is not present. A dynamic, attentive, and inspiring leader, they mentor the team and act as a Guest Experience Manager, ensuring unsurpassed client service.

Key Accountabilities Sales

Deepen the relationship with our clients to achieve and exceed sales target, product category sales targets, and relevant KPIs.

• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service

Execute in all things with a client‑centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint.

• Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.

Talent

Attract, hire, and retain top talent to cultivate a climate of high performance.

• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent.
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.

• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of the house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Required Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Preferred Qualifications

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at [e-mail] to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.