Team Leader

Bloor Street; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading bakery café in Toronto is seeking a Team Leader to oversee store operations and ensure excellent customer service. You'll be responsible for delegating tasks to crew members, maintaining the cleanliness of the café, and managing customer orders through the POS system. Ideal candidates will have food handling experience and a passion for community service. This role offers competitive compensation, medical benefits, and opportunities for advancement.

Benefits

Competitive compensation

Free Cake for your Birthday

Eligible for tips upon completion of training

Medical, Dental, Vision benefits

401K Retirement Plan

Paid time off

Paid Holidays

Qualifications

• 1-2 years of food handling/store experience inside a Paris Baguette retail store.
• Proficient on Point of Sale systems, currently Toast.
• Current ServSafe certification or ability to become certified preferred.

Responsibilities

• Provide excellent customer service to all customers.
• Delegate duties between crew members and ensure completion.
• Maintain cleanliness of the store according to health guidelines.
• Prepare beverages and assist with catering orders.

Skills

Customer service

Food handling

Teamwork

Time management

Basic math skills

Education

High School Diploma/GED

College education

Tools

Point of Sale systems (Toast)

Job description

Reports to: General Manager

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

The Team Leader is responsible for directing other crew members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Also this role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.

KNOWLEDGE AND RESPONSIBILITIES

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
• Delegating the duties between crew members on the floor and assigning the duties to be carried out
• Checking on the crew to make sure said duties are completed
• Enter in the customer’s order in the POS and know how to use the POS system in place
• Work and thrive in a team-work environment
• Adhere to food safety guidelines
• Make beverages on the basis and demand during operating business hours and prepare coffee
• Always keep all areas of the store clean while operating during business hours
• Refill and organize all pasties and beverages on display
• Help unload deliveries (up to twice a week)
• Handle catering orders
• For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays
• For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios

WHAT YOU NEED TO HAVE

• 1-2 years of food handling/store experience inside a Paris Baguette retail store
• High School Diploma/GED or some college, preferred
• Current ServSafe certification, ServSafe instructor certificate or ability to become certified, preferred
• Positive and passionate attitude
• High sense of integrity and ownership
• Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
• Basic math skills (add, subtract, multiply, divide).
• Time management, ability to prioritize and follow direction.
• Adherence to food safety guidelines.
• Able to lift up to 25 lbs.
• Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Eligible for tips upon completion of training!
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture

Compensation: To be discussed