Tax Administrator

Diagram; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading Canadian property financing firm is seeking a professional to manage municipal tax payments across Canada. Your role will ensure all payments are processed accurately and on time while serving as a point of contact for tax inquiries. We're looking for someone with excellent communication skills, accountability, and proficiency in Microsoft Excel. As part of our team, you'll enjoy a generous benefits package, including a premium insurance plan and a flexible work environment.

Benefits

Employee mortgage program

Generous time-off policy

Fully paid premium benefits plan

Unlimited telemedicine access

Qualifications

• Experience working in residential mortgage or tax administration will be considered an asset.
• Strong accountability and ownership over work.
• Ability to manage multiple tasks and meet tight deadlines.

Responsibilities

• Manage Tax Deadlines by processing municipal tax payments across Canada.
• Act as a point of contact for tax-related inquiries.
• Collaborate with municipalities and brokers to keep accounts up-to-date.
• Maintain digital integrity with meticulous records.
• Identify and resolve administrative errors.
• Offer suggestions for process improvements.

Skills

Excellent written and verbal communication skills

Customer-focused approach

Bilingual (French/English)

Exceptional organizational skills

Attention to detail

Proficiency in Microsoft Excel

Job description

Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish. Our team consists of skilled technology experts, caring mortgage specialists, and a diverse marketing team, all working together to lead change in the mortgage industry.

At nesto, we're proud of

• Our clients love our positive, empowering, and transparent mortgage financing experience.
• Our 4.5-star Google reviews speak for themselves!
• We won the 2023 & 2024 CLA Lender of the Year award, recognizing our excellence in lending services.
• We are a B Corp certified organization, highlighting our dedication to making a positive impact on our society and our planet.
• Our highly skilled, diverse, and collaborative team, makes everything possible!
• Our Mortgage Cloud platform gives financial institutions full access to nesto’s proprietary technology, powering a better client experience, from start to finish.

Our customers shouldn’t have to worry about tax deadlines, and thanks to you, they won't. You’ll be the behind‑the‑scenes hero ensuring that every municipal payment is flawless, protecting the homes and businesses of Canadians from coast to coast.

What you'll be doing

• Manage Tax Deadlines: Take charge of processing municipal tax payments across Canada, ensuring 100% accuracy and strict adherence to timelines.
• Support Our Customers: Act as a helpful point of contact for tax-related inquiries, resolving payment shortfalls and arrears with professionalism and empathy.
• Bridge the Gap: Collaborate daily with municipalities, brokers, and internal departments to keep accounts up-to-date and operations flowing.
• Maintain Digital Integrity: Keep meticulous notes and records in our systems, ensuring all documentation follows company policy and protects client privacy.
• Problem‑Solve Daily: Identify and resolve administrative errors or payment hurdles, escalating complex issues to management when needed.
• Improve the Process: Learn our workflows inside and out, offering fresh eyes to help us find better, faster ways to serve our customers.

Who we're looking for

• Excellent written and verbal communication skills, with a customer‑focused approach.
• A results‑driven mindset with a high level of accountability and ownership over work.
• Bilingual (French/English) speaking.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and meet tight deadlines.
• Demonstrated proficiency in Microsoft Excel.
• Experience working in residential mortgage or tax administration will be considered an asset.

What we offer

• Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.
• Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates.
  Benefit from a generous time‑off policy including 4 weeks vacation per year.
  Enjoy a premium benefits plan fully paid by nesto, including a top‑class insurance plan and unlimited access to telemedicine and mental health service.
• We own beautiful offices across Canada for those who wish to collaborate in‑person.

Diversity & Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.