Systems Support Analyst - IT Help, Training & Oversight

NPC/Sandman Hotel Group/Sutton Place Hotel; Vancouver; On-site; CAD 77,000; Full time

Job summary

A leading hospitality group in Vancouver is seeking an experienced Technical Support analyst to provide comprehensive support to computer systems and networks. Responsibilities include training users, maintaining performance logs, and supervising technical support teams. The role requires strong organizational skills and the ability to respond to technical difficulties efficiently. This is a permanent, full-time position with an annual salary of $77,000, requiring work at the physical location with no remote options.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides and manuals to implement solutions.
• Provide advice and training to users.
• Maintain a problems and solutions log.
• Participate in the redesign of applications.
• Supervise other technical support workers.
• Provide business systems and network support.
• Set up equipment for employee use.
• Perform Web-server backup and recovery operations.
• Provide customer service.

Skills

Organized

Team player

Job description

A leading hospitality group in Vancouver is seeking an experienced Technical Support analyst to provide comprehensive support to computer systems and networks. Responsibilities include training users, maintaining performance logs, and supervising technical support teams. The role requires strong organizational skills and the ability to respond to technical difficulties efficiently. This is a permanent, full-time position with an annual salary of $77,000, requiring work at the physical location with no remote options.