Support Engineer - DevOps Products

Targeted Talent; Newfoundland, Quebec, Upper Rawdon, Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading provider of Development solutions is seeking a Support Engineer to work in Newfoundland and Labrador. You'll be responsible for providing excellent customer service, troubleshooting issues across various development technologies, and collaborating with teams for customer satisfaction. The ideal candidate has strong development knowledge, experience in a customer-facing role, and fluent English and German skills.

Qualifications

• 2 years of development experience, focusing on application testing.
• Customer-facing experience in a SaaS development environment.
• Experience in technical documentation writing.

Responsibilities

• Provide effective customer service using product knowledge.
• Troubleshoot problems across programming languages.
• Update documentation based on user feedback.

Skills

Development technologies knowledge (e.g., .NET, ASP.NET, C#, Java)

Test automation skills

Verbal and written communication skills

Problem-solving skills

Remote troubleshooting technologies

English and German fluency

Tools

Jira

Jenkins

Salesforce

Zendesk

Selenium WebDriver

Job description

Overview

Support Engineer – DevOps Products

Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.

Job Description

• Providing effective customer service to customers using in-depth knowledge of company products
• Collaborate with other teams to meet and exceed customer service expectations
• Troubleshoot installation and testing problems across multiple programming languages and build environments.
• Help customers find product solutions.
• Escalate issues to Support Manager based on the severity of the issue
• Update user documentation.
• Providing excellent customer service and product knowledge to maintain customer satisfaction.
• Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills

• Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python
• Strong development skills including; Test automation, Mobile and Web development testing methods
• Knowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5
• Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriver
• Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk
• Knowledge of and hands-on experience with remote troubleshooting technologies
• Strong written, verbal and presentation skills
• Strong problem solving and analytical skills
• Strong ability to work independently and within a team
• Ability to multi-task across multiple products within different technology platforms
• English and German fluency both written and spoken, English required, English/German preferred
• Ability to work an 8 hour shift within the business hours of CEST

Required Experience

• 2 years development experience with an emphasis on application testing and scripting
• 2 years experience in a customer facing role with a SaaS software/application development company
• 1 year experience with technical documentation writing