Supervisor, Safety & Security

TD Place; Ottawa; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading sports and entertainment complex in Ottawa! This role offers an exciting opportunity to supervise safety and security operations at TD Place, ensuring a safe environment for all guests and staff. You will oversee security programs during events, manage emergency responses, and ensure compliance with safety protocols. With a commitment to equity, diversity, and inclusion, this organization values every candidate's unique background. If you thrive in a fast-paced environment and are passionate about public safety, this position is perfect for you!

Qualifications

• 0-2 years experience in a security leadership role supervising staff.
• Active and valid Ontario Security Guard license required.

Responsibilities

• Oversee service delivery of security contract and supervise public safety programs.
• Respond to security incidents and manage emergency responses.

Skills

Effective communication skills

Customer care

Ability to work under pressure

Bilingualism in English and French

Education

Post-secondary degree or diploma in relevant field

Tools

Microsoft Office

Security systems

Job description

Reporting to the Manager, Safety and Security, the Supervisor, Safety and Security is responsible for providing a supervisory presence within the Public Safety department. This position will manage and maintain emergency response throughout TD Place Stadium and Lansdowne Public Realm. As part of a team, this role works a rotational schedule to provide 24/7, 365-day coverage including days, evenings, overnights, and holidays.

What you’ll do:

• Oversee service delivery of security contract;
• Supervise security & public safety programs during TD Place events;
• Respond to security incidents throughout the Stadium as primary investigator to any major incidents including initial investigation, reporting, communicating details of incident and liaising with key stakeholders and emergency services (as required);
• Assign security team audits, supervise completion and verify results. Communicate and log details of audits to track trends and patterns;
• Oversee completion of daily tasks including but not limited to: unlocking & locking building, patrol routes, issuance of visitor and contractor passes, requests for security assistance, and building lighting;
• Direct security and building staff response in the event of an emergency (Act in primary security role until relieved by senior team member);
• Responsible for managing specifically assigned projects, including first-aid, fire equipment, access control hardware, security and video systems;
• Ensure all security personnel have access to and use required safety equipment;
• Oversee completion of incident reports and daily reporting structures, share information with the appropriate stakeholders;
• Track and maintain logs outlining shift occurrences. Oversee logs completed by staff members throughout shifts;
• Monitor event orders and facility rentals to provide effective service to guests and clients;
• Other duties and responsibilities as assigned.

What’s needed:

• Completion of a post-secondary degree or diploma in relevant field;
• 0-2 years experience working in a security leadership role directly supervising staff;
• Experience in an arena, stadium, or special events, an asset;
• Holds an active and valid Ontario Security Guard license;
• Effective communication skills, written and verbal;
• Previous experience liaising with emergency services, an asset;
• Strong computer literacy, including working knowledge of Microsoft Office, and experience in operating security systems;
• Able to work under pressure while providing great customer care;
• Must be able to sit or stand for long periods of time, able to walk long distances and climb multiple stairs;
• Ability to work evenings, weekends, overnights and holidays;
• Bilingualism in English and French is an asset.

Why OSEG?

Located at Lansdowne Park, the TD Place is part of the Ottawa Sports and Entertainment Group (OSEG) of companies and is the largest and most varied sports and entertainment complex in the city. We operate the Ottawa REDBLACKs and Ottawa 67’s, and host live entertainment events and other professional sports tenants including the Ottawa Blackjacks, Atlético Ottawa, and the new Professional Women’s Hockey League.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place, as one of Canada's Safest Employers, is committed to providing a safe and enjoyable experience for all employees and guests. We encourage all of our employees to receive a full dose of available COVID-19 vaccinations and may require full vaccination in support of future health authority recommendations.

We acknowledge the time and effort that is required to apply and thank all applicants for their interest. Depending on volume, we may only be able to respond to those who demonstrate within their application that they meet the requirements of the role.

Interested? Please visit: https://www.tdplace.ca/careers/