Supervisor, Living Standards Response Team (2025-549-CC)

WoodGreen Community Services; Toronto; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A community service organization is searching for a Supervisor for their Living Standards Response Team in Toronto. This position involves overseeing daily operations, managing a dedicated team, and providing critical support services to individuals facing homelessness and mental health challenges. Ideal candidates will have a post-secondary degree in Social Work or a related field, along with significant supervisory experience and a commitment to harm reduction. The role offers a salary range of $55,000 - $65,000 and is focused on delivering compassionate, tenant-centered care.

Qualifications

• Minimum 3 years' experience with homeless/vulnerably housed individuals.
• Knowledge of tenancy legislation and property management.
• Expertise in harm reduction and trauma-informed care.

Responsibilities

• Lead and oversee day-to-day operations of the Living Standards Response Team.
• Supervise staff in delivering case management and cleaning interventions.
• Monitor and evaluate team performance and documentation standards.

Skills

Supervisory experience in housing

Crisis intervention

Team collaboration

Effective communication

Client-centered approach

Education

Post-secondary degree in Social Work or related field

Tools

MS Word

MS Excel

MS Outlook

Job description

Competition # 2025-549-CC

Supervisor, Living Standards Response Team (2025-549-CC)

Employment Type: Permanent Full Time, Non-Bargaining Unit

Work Hours: 35 hours/week (M-F 9am-5pm)

Work Setting: Onsite – Limited opportunities to work remotely/Hybrid

Salary: $55,000 - $65,000

Application Deadline: January 14th, 2026, by 11:59 pm

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Supportive Housing – Living Standards Response Team, Community Care

Our Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction support, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.

Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client self-determination.

The Supervisor, Living Standards Response Team

Reports to the Manager, Community Supports Outreach and is accountable for leading and overseeing the day-to-day operations of the Team, including case management and living standards interventions for tenants. The Supervisor ensures the delivery of integrated, tenant-centered, harm reduction and trauma-informed services through direct supervision, team coordination, and program development. They will work alongside the Team to provide supervision, coordination as well as direct, practical assistance to tenants to enhance their quality of life and housing stability.

This includes performing extreme cleaning, decluttering and removal of debris, organizing living spaces, and preparing units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role is mobile and will work across different locations in owned, leased and private properties.

This philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.

What You Will Do

• Support with implementing the operational responsibilities of the supports and services and initiatives associated with the Living Standards Response Team
• Provide daily oversight of program staff and supports with training and orientation of staff; participates in regular supervisory sessions with staff
• Supervise the Living Standards Workers and Case Managers in the delivery of case management, extreme cleaning, organizing, decluttering, and pest control interventions
• Empower staff to provide practical, hands‑on service and tenant coaching, upholding harm reduction, trauma‑informed, anti‑oppressive, and anti‑racial frameworks
• Lead team meetings, coordinate schedules, and provide oversight for in‑unit interventions, crisis responses, and safety reviews
• Supports the Manager with the planning and implementation of staff development and organizational policies, procedures and protocols
• Monitor and evaluate team performance; ensure consistent standards for documentation, reporting, and communication with management
• Guide the development and review of tenant care and safety plans, responding to emergent issues and facilitating appropriate support and referrals
• Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders
• Foster collaboration with external partners, and service providers to optimize intervention outcomes and resource access
• Represent the team in organizational and external meetings; deliver presentations, participate in best practice networks, and advocate for resident needs
• Maintain program records, collect data, and prepare statistical and narrative reports on impact and service delivery
• Address conflicts and crisis situations with tenants and staff, providing mentorship, de-escalation, and support
• Ensure ongoing professional development for self and team members; organize training sessions and promote knowledge sharing
• Participate in hiring, orientation, and performance review activities
• Adapt team support to challenging, mobile environments where clients may display responsive or high-risk behaviours
• Other duties as assigned by the Manager, Community Supports Outreach

What You Bring to the Team

• Post‑secondary degree in Social Work, Psychology, or related field; with additional supervisory or leadership experience in housing, supportive or community mental health services
• Minimum 3 years' experience: implementing programs, working with homeless/vulnerably housed individuals, supervising staff (preferably in a unionised environment), knowledge of tenancy legislation and property management
• Advanced understanding of homelessness, poverty, mental health, substance use, and the ability to develop effective services for individuals/communities
• Expertise in harm reduction, trauma-informed care, extreme cleaning, hoarding and pest management, crisis intervention, and tenant support
• Comprehensive knowledge of pest control and hoarding supports, occupancy agreements, and program management
• Demonstrated leadership, ability to create and sustain teamwork, and manage staff performance
• Proven skills in strategic planning, community engagement, and service evaluation

What Will Set You Apart

• Demonstrated ability to work effectively both independently and as part of a multidisciplinary team
• Strong interpersonal skills with the ability to build rapport and maintain professional boundaries
• Effective communication skills (oral and written) for engaging with tenants, staff, and external stakeholders
• Competency in organising, prioritising tasks, and managing time efficiently in a dynamic environment
• Expertise in crisis intervention and problem-solving skills; able to respond calmly under pressure
• Commitment to client‑centered, trauma-informed, harm reduction, anti-oppressive, and anti‑racist frameworks
• Ability to use computer applications (e.g., MS Word, Excel, Outlook) and learn relevant software for documentation and scheduling
• Capacity to safely perform physical tasks including lifting (up to 40 lbs), cleaning, and navigating multi‑site environments
• Comfort working in challenging, unpredictable environments (such as those with behavioural challenges, strong odours, and substance use present)
• Commitment to ongoing learning and professional development as directed by the organization

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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