Student Liaison Officer, OSRR

Yorkville University; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

An educational institution in Toronto seeks a Student Liaison Officer to provide support, guidance, and conflict resolution for students. This role involves educating students about their rights and responsibilities, managing conduct-related issues, and contributing to a supportive campus community. Strong communication skills and experience in student services are essential for this full-time position, which operates on a hybrid model. The successful candidate will help enhance student experiences and foster an inclusive environment.

Benefits

Tuition-free access to all education programs

Paid time away

Retirement savings matching

Extended health coverage

Qualifications

• Bachelor’s degree in a relevant field (social sciences, education, conflict resolution, human rights, law, psychology).
• Direct work experience in student support services, preferably involving conflict resolution or complaint management.
• Exceptional communication skills for engaging with students in distress.

Responsibilities

• Be the primary point of contact for students seeking information and support.
• Assist in developing educational materials related to student conduct.
• Provide leadership and consult with industry partners.
• Receive and assess student concerns and complaints according to university policy.
• Conduct preliminary fact-finding related to formal complaints under university policies.

Job description

Who we are

At Yorkville University and Toronto Film School, we believe education is more than the pursuit of knowledge – it is a catalyst for transformation. Our mission, grounded in democratizing education, is to create access for learners from every background and empower them to achieve their aspirations and advance their careers.

We are committed to delivering rigorous, flexible programs that are both personally fulfilling and professionally rewarding, while contributing to the betterment of society. Since 2004, Yorkville has been among Canada’s few private, for-profit, fully accredited degree‑granting universities, with campuses in Ontario, British Columbia, and New Brunswick. Together with Toronto Film School, we offer creative and academic pathways at both the college and university levels, cultivating a multidisciplinary environment where innovation and the arts converge.

Our community is vibrant and diverse. Many of our learners are adults balancing education with careers and personal commitments. Every member of our team – whether in teaching, operations, or technology – is dedicated to removing barriers and expanding access. Together, we deliver flexible, industry‑informed learning that leads to meaningful opportunities.

At our core is human connection – guiding people to reimagine their futures in a community defined by opportunity, creativity, and growth.

Who we need

Reporting to the Manager, Office of Student Rights and Responsibilities (OSRR), we are looking for a Student Liaison Officer who is passionate about supporting students and fostering a fair, inclusive, and respectful campus community. In this role, you will help students understand their rights and responsibilities while providing guidance on complex conduct‑related issues, policies, and community standards. You will act as a key connector, receiving and reviewing concerns, conducting fact‑finding, facilitating early‑resolution processes, and linking students to appropriate supports.

Beyond individual cases, you will contribute to educational programming, maintain accurate records, and prepare reports that inform decision‑making and enhance student experiences. This is a pivotal role in ensuring students feel supported, understood, and empowered, while helping build a safe and equitable learning environment for the entire university community.

This role is a new addition to the team that is a 12‑month full‑time contract role, with the possibility of becoming permanent, currently a hybrid model (at least 4 days on‑campus), working both on‑site at our Toronto location (Steeles Campus and Downtown campus) and remotely.

What’s in it for you

Meaningful impact. You want to make a difference as a trusted resource to students. As the first person they speak to when they feel confused, overwhelmed, or unsure of their options, you will offer clarity, empathy, and steady guidance, reducing fear and uncertainty. You will help students navigate challenges and connect with the right resources. By ensuring they feel supported and understood, your work directly contributes to a positive and fair student experience.

Shape a stronger campus community. You want to spearhead education and outreach initiatives to raise awareness of student rights, responsibilities, and community standards. Your contributions will support a campus culture that values clarity, fairness, and proactive problem‑solving. Your impact will extend well beyond individual cases, as you play a meaningful role in strengthening trust in institutional processes and helping the community navigate issues of conflict, integrity, equity, and accountability in thoughtful and constructive ways.

Build valuable skills and professional experience. The scope of this role will allow you to work across student experience, policy application, conflict resolution, and education. You will build confidence navigating sensitive conversations and develop sound judgment grounded in fairness and compassion. You will strengthen your skills in guidance, coordination, and stakeholder engagement while gaining experience that is widely applicable across education and student services.

How you will make an impact

• Student Support & Information Services. You will be the primary point of contact for students seeking information, advice, or support regarding rights, responsibilities, policies, and procedures. You will provide clear, trauma‑informed, and culturally sensitive guidance to complainants, respondents, and witnesses. You will refer students to appropriate campus and community resources (e.g., counselling, accessibility services, equity offices, student advocacy).
• Education and outreach. You will assist in developing educational materials and maintaining communications. You will support and deliver workshops, webinars, orientations, and educational initiatives related to student conduct, conflict resolution, academic integrity, and community standards.
• Industry engagement. You will provide leadership and consult with industry partners and influencers to understand workplace competencies, emerging needs, and opportunities for program innovation. You will represent the university with external stakeholders, including regulators, accrediting bodies, employers, strategic partners, and sector organizations.
• Case management. You will receive and assess student concerns, appeals, and complaints in accordance with university policy and procedural fairness standards. You will share knowledge to ensure clarity and understanding of applicable processes, timelines, and potential outcomes to all parties. You will facilitate informal or early‑resolution processes when appropriate and when all parties voluntarily agree.
• Investigation support. You will receive formal complaints and allegations under the Student Code of Conduct, Sexual Violence Policy, Human Rights/DEI policies, Harassment and Discrimination policy, or other related frameworks. You will conduct preliminary fact‑finding and risk assessment, including gathering relevant documents, interviewing involved parties, identifying applicable policies, and preparing clear, objective case reports. You will compile evidence and case materials to support decision‑makers (e.g., the Manager, Student Rights and Responsibilities, and the Student Conduct Committee). You will maintain accurate, timely, and confidential case records in accordance with university policy and privacy legislation.
• Administrative support. You will prepare agendas, minutes, correspondence, notices, and case documentation as required. You will generate routine and ad‑hoc statistical reports on departmental activity to support decision‑making, assessment, and compliance requirements. You will contribute to the continuous improvement of OSRR processes and help maintain positive working relationships with campus partners.

What you bring

• The education and experience. You at least have a Bachelor’s degree in a relevant field (e.g., social sciences, education, conflict resolution, human rights, law, psychology).
• The experience. You have direct work experience in student support services within a post‑secondary environment, preferably involving conflict resolution, risk assessment, complaint management, or incident response. You have exceptional communication skills, including the ability to work with students in distress and engage in difficult conversations with professionalism and neutrality.
• The interpersonal skills. You are highly collaborative and empathetic, with a proven ability to build trust and influence decisions. You can work closely with academic and administrative units and maintain professional relationships with diverse stakeholders.
• The knowledge. You have an understanding of student development theory, trauma‑informed practice, and equity‑based approaches. You can leverage your expertise and insights to interpret and apply complex policies, procedures, and regulatory frameworks.
• The attention to detail. You have strong organizational skills and the ability to manage multiple case files with discretion and confidentiality. You have experience writing and preparing case summaries, reports, and educational materials.

Why work at Yorkville University?

At Yorkville University and Toronto Film School, we are united by a shared purpose: placing the student experience at the heart of everything we do. Whether you are teaching, designing curriculum, advising students, advancing technology, or supporting operations, your work directly fuels learning potential, strengthens inclusive communities, and fosters purposeful curiosity.

Here, professional growth is part of our culture. In your role, you will have opportunities to help the launch of career‑relevant programs, expand your expertise, and access tuition‑free courses across our institutions – from certificates to master’s degrees. Curiosity, initiative, and innovation are encouraged, and your ideas can move from vision to reality.

Our scale offers the best of both worlds: the reach and stability of a national institution combined with the agility of a mid‑sized organization, where contributions are visible and valued. You will be part of a diverse and inclusive community where authenticity is celebrated, collaboration is expected, and impact is shared – on students, colleagues, and your own professional journey.

At Yorkville and Toronto Film School, your work does more than make a difference. It empowers others to achieve their possible, while giving you the opportunity to realize yours.

Compensation philosophy

At Yorkville University and Toronto Film School, we believe compensation should be fair, straightforward, and supportive of your growth. Our salary ranges reflect progression from learning in the role to excelling, with each offer based on skills, experience, and role complexity.

This position offers a minimum annual salary of $60,000, a midpoint of $65,000, and a maximum of $75,000. Established hires typically start near the midpoint, while the upper range is reserved for those with deep expertise and sustained contributions. Offers below the midpoint recognize strong potential with room to grow.

We strive for equitable, consistent pay, though rates may vary within the same role based on performance, specialized knowledge, and impact.

Base salary is one part of a broader package that includes paid time away, retirement savings matching, and extended health coverage with 80% of premiums paid. After 12 months of full‑time employment, there is also tuition‑free access to all our education programs.

We welcome conversations about compensation throughout the hiring process.

Join us

We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we seek, express your interest.

What you can expect from our hiring process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company. The conversation will be recorded using BrightHire, an AI‑powered video interview tool. More details will be shared when you are invited to interview.
• An in‑person interview with the Student Services Senior Manager to discuss how your experience and approach to relationship building align with the needs of the students and the team.
• A virtual interview with the VP, Student and Registrarial Services to gain insights into the department and its mission.

Diversity, equity, and inclusion are critical components of life at Yorkville University and Toronto Film School, and we are committed to making these values an integral part of our culture. We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two‑Spirit, Intersex, Asexual + (LGBTQ2SIA+) community and other equity‑seeking groups.

Yorkville University is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability, please notify Human Resources at 1‑877‑429‑4029.

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