Student Case Officer

Government of Northwest Territories; Yellowknife; On-site; CAD 80,000 - 100,000; Full time

Job summary

A governmental agency in Yellowknife is seeking a Student Case Officer responsible for delivering financial assistance to students. This role involves working closely with other departments and external agencies to guide clients through their educational financial needs. The ideal candidate will possess a diploma in a relevant field and have a minimum of two years of experience. Strong financial investigation skills and client service orientation are essential for success in this position.

Qualifications

• A minimum of 2 years of experience in a related field.
• Successful criminal records check.

Responsibilities

• Manage the delivery of Student Financial Assistance.
• Assist clients with educational financial needs.
• Collaborate with other departments and agencies.

Skills

Financial investigation skills

Client service orientation

Computer skills

Education

Diploma in social sciences, public administration, or business administration

Job description

Department: Education, Culture and Employment

The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.

Job Information

The Student Case Officer is responsible for the delivery of Student Financial Assistance, not only with student grants, loans and scholarships, but also provides funding to eligible residents to assist with their educational financial needs.

The incumbent works with Education, Culture and Employment staff and other Government of the Northwest Territories departments and outside agencies, such as Aboriginal Skills and Employment Training Strategy, Postsecondary Institutions and Aboriginal Governments.

Key Responsibilities

• Knowledge of the Student Financial Assistance program as well as a working knowledge of other funding sources such as Aboriginal Human Resources Development Agreement, Income Assistance, Employment Insurance
• Strong financial investigation skills, including writing, empathic listening, conflict resolution, providing feedback, questioning, paraphrasing and interpreting verbal and non-verbal information.
• Computer skills, including familiarity with window-based programs, word processing, spreadsheet, communications software and basic trouble‑shooting.
• Client service orientated including valuing diversity, treating all clients fairly and equally, being flexible and maintaining confidentiality.

Key Qualifications

• A Diploma in social sciences, public administration, business administration and a minimum of 2 years¿ experience in a related field
• Successful criminal recovers check

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel [phone] Extension 14106
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.