Strategic SaaS Account Director (Higher Ed)

Blue Astral Consulting; Toronto; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Pension plan

Extended health benefits

16 days paid vacation

Job summary

A global enterprise software provider is seeking an Account Director focused on managing and growing a portfolio of existing customer accounts across Canada. This role entails developing trusted relationships with key stakeholders and supporting renewals while identifying cross-sell opportunities. Ideal candidates have experience in account management within SaaS or the higher education sectors, strong communication skills, and a collaborative approach. The position offers a salary of CAD $60,000 to $85,000 plus benefits, including pension and health.

Qualifications

• Experience in account management or customer-facing roles, preferably in SaaS or higher education.
• Strong communication and relationship-building skills are essential.
• Experience using CRM systems is required.

Responsibilities

• Manage and develop relationships with key customer stakeholders.
• Support renewals and identify cross-sell opportunities.
• Maintain accurate account records using CRM tools.
• Participate in customer events and webinars.

Skills

Account management experience

Strong communication skills

Relationship-building skills

CRM system experience

Collaborative team work

Solutions-focused approach

French language skills

Job description

A global enterprise software provider is seeking an Account Director focused on managing and growing a portfolio of existing customer accounts across Canada. This role entails developing trusted relationships with key stakeholders and supporting renewals while identifying cross-sell opportunities. Ideal candidates have experience in account management within SaaS or the higher education sectors, strong communication skills, and a collaborative approach. The position offers a salary of CAD $60,000 to $85,000 plus benefits, including pension and health.