Senior Enterprise SaaS Account Director — Remote

Gatekeeper; Remote; CAD 90,000 - 120,000; Full time

Job summary

A rising SaaS firm in Canada seeks an experienced Account Director to manage high-value accounts. The role entails identifying growth opportunities, fostering customer relationships, and ensuring customer success through strategic account planning. Candidates should have over 8 years of experience in account management or customer success. This fully remote position offers a comprehensive benefits package and a commitment to professional development.

Benefits

100% remote working

Generous paid vacation allowance

Comprehensive benefits package

Learning & Development opportunities

Technology provided for optimal performance

Community support initiatives

Qualifications

• 8+ years in customer-facing roles, preferably in SaaS.
• Experience with retention and account growth.
• Ability to develop strategies for customer satisfaction.

Responsibilities

• Identify upsell and cross-sell opportunities for customers.
• Build relationships with key stakeholders for account retention.
• Collaborate with teams to ensure onboarding and product adoption.
• Monitor account health and provide data-driven insights.
• Address potential issues proactively to ensure customer success.

Skills

Customer-Centric Mindset

Relationship Management

Analytical Skills

Commercial Acumen

Strategic Thinking

Adaptability

Job description

A rising SaaS firm in Canada seeks an experienced Account Director to manage high-value accounts. The role entails identifying growth opportunities, fostering customer relationships, and ensuring customer success through strategic account planning. Candidates should have over 8 years of experience in account management or customer success. This fully remote position offers a comprehensive benefits package and a commitment to professional development.