SaaS Account Manager: Growth, Retention & Adoption

Teleskope; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

A leading provider of Employee Community Software is seeking an Account Manager to manage and grow client relationships. The role includes responsibilities in client satisfaction, retention, and supporting expansion opportunities. Ideal candidates should have prior experience in account management within a SaaS or services context, strong communication skills, and the ability to manage multiple accounts. This position offers a monthly retainer plus commission related to revenue growth. Located in Toronto, Ontario.

Qualifications

• Prior experience in account management or customer success in a SaaS or services-based environment.
• Strong communication and relationship management skills.
• Ability to manage multiple accounts effectively.

Responsibilities

• Act as primary contact for assigned client accounts.
• Identify opportunities for introducing new products to existing clients.
• Support contract renewal process and manage churn risks.
• Facilitate post-sale handoffs and support client onboarding.
• Monitor account health indicators and provide performance reports.

Skills

Account management

Customer success

Relationship management

Communication

Cross-functional collaboration

Job description

A leading provider of Employee Community Software is seeking an Account Manager to manage and grow client relationships. The role includes responsibilities in client satisfaction, retention, and supporting expansion opportunities. Ideal candidates should have prior experience in account management within a SaaS or services context, strong communication skills, and the ability to manage multiple accounts. This position offers a monthly retainer plus commission related to revenue growth. Located in Toronto, Ontario.