Account Director

Blue Astral Consulting; Toronto; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Pension plan

Extended health benefits

16 days paid vacation

Job summary

A global enterprise software provider is seeking an Account Director focused on managing and growing a portfolio of existing customer accounts across Canada. This role entails developing trusted relationships with key stakeholders and supporting renewals while identifying cross-sell opportunities. Ideal candidates have experience in account management within SaaS or the higher education sectors, strong communication skills, and a collaborative approach. The position offers a salary of CAD $60,000 to $85,000 plus benefits, including pension and health.

Qualifications

• Experience in account management or customer-facing roles, preferably in SaaS or higher education.
• Strong communication and relationship-building skills are essential.
• Experience using CRM systems is required.

Responsibilities

• Manage and develop relationships with key customer stakeholders.
• Support renewals and identify cross-sell opportunities.
• Maintain accurate account records using CRM tools.
• Participate in customer events and webinars.

Skills

Account management experience

Strong communication skills

Relationship-building skills

CRM system experience

Collaborative team work

Solutions-focused approach

French language skills

Job description

We are recruiting an Account Director on behalf of a global enterprise software provider supporting the higher education and research sector. This role focuses on managing and growing a portfolio of existing customer accounts, primarily across Canada, with some responsibility for accounts in the United States and South Africa. It is well suited to someone who enjoys long-term relationship management, customer engagement, and sustainable account development.

What you’ll be doing

• Manage and develop trusted relationships with key customer stakeholders
• Act as the main point of contact for assigned accounts
• Support renewals and identify cross-sell opportunities aligned to customer needs
• Work closely with Customer Success, Sales, and Marketing teams to ensure a consistent customer experience
• Contribute to tenders, pricing discussions, and proposals when required
• Participate in customer events, webinars, and user groups
• Maintain accurate account records and pipeline information using CRM tools

What we’re looking for

• Experience in account management or customer-facing roles (SaaS, enterprise software, higher education, or research sectors preferred)
• Strong communication and relationship-building skills
• A practical, solutions-focused approach to account growth
• Comfortable working collaboratively across teams and time zones
• Experience using CRM systems
• Willingness to travel periodically for customer meetings and events
• French language skills are an asset

Location & package

• Location: Toronto or surrounding area
• Salary: CAD $60,000 – $85,000 base + quarterly commission
• Pension plan, extended health benefits, and 16 days paid vacation
• Occasional travel, including approximately two visits per year to the UK

If you’re interested in a relationship‑led account role within a stable, international technology environment, we’d like to hear from you.