Strategic Enterprise CSM for Finance Leaders

Brex; British Columbia; Hybrid; CAD 161,000 - 203,000; Full time

Job summary

A leading financial technology firm based in Vancouver is hiring an Enterprise Customer Success Manager. This role involves serving as a financial technology advisor to major clients, managing relationships with CFOs and Controllers, and developing strategies for customer success. Applicants should have over 4 years of experience in customer-facing roles and a bachelor's degree. The position allows for hybrid working conditions, requiring only two days in-office per week.

Benefits

Up to four weeks of fully remote work per year

Flexible working environment

Qualifications

• 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.
• Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting.
• Experience managing complex, global enterprise accounts (10,000+ employees).

Responsibilities

• Develop strategic account plans to drive retention, expansion, and adoption.
• Act as a trusted advisor to finance stakeholders.
• Build multi-threaded relationships across functional areas.

Skills

Customer relationship management

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in finance, business, or related fields

Tools

NetSuite

QuickBooks

Job description

A leading financial technology firm based in Vancouver is hiring an Enterprise Customer Success Manager. This role involves serving as a financial technology advisor to major clients, managing relationships with CFOs and Controllers, and developing strategies for customer success. Applicants should have over 4 years of experience in customer-facing roles and a bachelor's degree. The position allows for hybrid working conditions, requiring only two days in-office per week.