Strategic Enterprise CSM: Drive Adoption & ROI

Vention; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading manufacturing automation company in Montreal seeks an Enterprise Customer Success Manager to drive the post-sale journey for strategic accounts. This role emphasizes achieving client ROI and fostering strong partnerships through proactive engagement and data-driven insights. Candidates should have 5+ years in operations or industrial automation, strong communication skills, and a bilingual capability in English and French. The company offers professional development programs, a hybrid work model, and a comprehensive benefits plan.

Benefits

Career pathing

Professional development

Community engagement

Comprehensive benefits

Team events

Qualifications

• 5+ years of experience in Operations, Plant Management, or Industrial Automation.
• Proven ability to manage large enterprise accounts.
• Strong data literacy with experience using data analytics tools.

Responsibilities

• Act as the primary relationship owner for ~75–100 strategic accounts.
• Conduct proactive health checks and Executive Business Reviews (EBRs).
• Monitor adoption, uptime, and usage patterns through analytics platforms.

Skills

Data literacy

Bilingual (English and French)

Excellent communication skills

Collaboration skills

Education

Bachelor’s degree in Engineering, Operations, or related technical field

Tools

Data analytics tools

Job description

A leading manufacturing automation company in Montreal seeks an Enterprise Customer Success Manager to drive the post-sale journey for strategic accounts. This role emphasizes achieving client ROI and fostering strong partnerships through proactive engagement and data-driven insights. Candidates should have 5+ years in operations or industrial automation, strong communication skills, and a bilingual capability in English and French. The company offers professional development programs, a hybrid work model, and a comprehensive benefits plan.