Strategic Account Manager (Remote, Vancouver)

Blacksmith Agency LLC; Vancouver; Remote; CAD 90,000 - 140,000; Full time

Job summary

Blacksmith Agency is seeking a Strategic Account Manager to own an established book of remote marketing clients across the US and Canada. You will retain, renew, and upsell, while working with delivery teams to present one voice to every client.

You will operate with a seven-figure annual quota, enjoy base salary plus commission (split 50/50), and collaborate with senior stakeholders in a fast-paced digital agency environment.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising.
• Track record of retaining clients and selling additional work with measurable numbers.
• Comfort carrying a quota and clear, calm communication with senior stakeholders.

Responsibilities

• Own retention across your book and manage renewals.
• Identify and close upsells and expansion opportunities.
• Maintain a seven-figure annual quota across retention and upsells.
• Coordinate with strategists and delivery teams to present a single voice to clients.

Skills

Agency account management

Client relationship management

Quota carrying

Clear communication

Negotiation

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Strategic Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.