Client Services Manager (Remote, Quebec City)

Blacksmith Agency LLC; Quebec; Remote; CAD 90,000 - 150,000; Full time

Job summary

Blacksmith Agency LLC, a remote digital marketing agency, seeks a Client Services Manager to own an established book of recurring clients. You will nurture relationships, secure renewals, and ensure a steady, pro-active client experience.

You will drive upsells, hit a seven-figure annual quota, and work with strategists and delivery teams to deliver one clear voice to clients from discovery to delivery.

This role is fully remote across US and Canada with base plus commission.

Qualifications

• Agency account management experience in marketing, digital, or advertising agencies.
• Track record of retaining clients and upselling with measurable results.
• Comfort carrying a quota and meeting targets.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retain and manage an established book of agency clients to ensure renewals.
• Identify and execute upsell opportunities within existing accounts.
• Maintain a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present one clear voice to clients.

Skills

Agency account management

Client upselling

Quota management

Clear communication

Job description

About the Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Services Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About the Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Services Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.