Strategic Account Manager (Remote, Calgary)

Blacksmith Agency LLC; Calgary; A distancia; CAD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base + commission (50/50)

Descripción de la vacante

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Strategic Account Manager, you own an established book of recurring agency clients, focusing on retention, renewals and growth.

You will upsell projects inside each client, work with strategists and the delivery team to present a single voice, and manage a seven-figure annual quota across retention and expansions. This is a full-time remote role in North America.

Formación

• Agency account management experience is required.
• Proven track record of keeping clients and selling more work.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsabilidades

• Retention across your book: manage relationships, renewals, and early warning for drift.
• Upsells and expansion: identify new projects within each client and close them.
• Achieve a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery team to present one clear voice to the client.

Conocimientos

Agency account management

Client relationship management

Quota management

Communication

Descripción del empleo

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Strategic Account Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.