Client Services Manager (Remote, Halifax)

Blacksmith Agency LLC; Halifax; A distancia; CAD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Blacksmith Agency is a remote digital agency specializing in paid media, SEO, CRO and web for marketing-led brands. As Client Services Manager you own an established book of recurring agency clients, ensuring retention and growth as the sales team brings in new business.

You will upsell, manage renewals, and coordinate with strategists and delivery teams to present a single clear voice to clients. A seven-figure annual quota exists for retention and upsells, with compensation split 50/50 base

Formación

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A track record of keeping clients and selling them more work, with measurable results.
• Comfort carrying a quota and meeting targets.
• Clear, calm communication with senior client stakeholders.

Responsabilidades

• Retain across your book: manage renewals and flag at-risk accounts.
• Upsell and expand: identify and sell the next project within each client.
• Meet a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery teams to present a single voice to clients.

Conocimientos

Account management

Client relationship building

Negotiation

Communication

Herramientas

CRM software

Descripción del empleo

About the Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Services Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About the Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Client Services Manager you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.