Strategic Account Manager, Operations & Client Success

GardaWorld

Canada

Remote

CAD 70,000 - 85,000

Full time

12 days ago

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Job summary

GardaWorld is seeking an Account manager in Kingston, Ontario to lead and optimize service contracts across diverse client portfolios. You will drive operational performance, enhance client retention, and improve service delivery while delivering an exceptional client experience.

The role requires leadership, strategic thinking, and a client-focused approach to contribute to both client success and GardaWorld's objectives.

Qualifications

Bachelor's degree in business or related field.
3–5 years in account/operations management or client services.
Proficiency with Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership and communication skills.
English and French bilingual required.

Responsibilities

Understand client accounts, service contracts, and specifications.
Manage contracts, cost control, overtime, and AR follow-up.
Identify and resolve operational and contractual issues with strategic solutions.
Conduct regular client site visits and build long-term relationships.
Deliver exceptional customer service as primary contact for accounts.
Coach and mentor Operations Coordinators and support workforce planning.
Promote GardaWorld offerings and expand client relationships.