Account manager- FR

GardaWorld; Kingston; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Group insurance

RRSP

Corporate discounts

Job stability

Job summary

GardaWorld is seeking an Account Manager to join our Protective Services team in Kingston, Ontario. You will manage and optimize service contracts for a diverse portfolio of clients, driving operational excellence while delivering an exceptional client experience.

The role requires a Bachelor's degree and 3–5 years of related experience, with strong organizational and leadership skills. Proficiency in Microsoft Office and bilingual English/French are essential.

Qualifications

• Bachelor's degree required; fields listed include Business Administration, Management, Finance or related.
• 3–5 years of experience in account management, operations, or client services.
• Proficiency with Microsoft Office applications.
• Strong organizational, leadership and communication skills.
• Bilingual English and French is required to support English-speaking clientele.

Responsibilities

• Develop and maintain understanding of client accounts, service contracts, and technical specs.
• Manage operational and administrative aspects of client contracts, including cost control and AR follow-up.
• Identify, analyze, and resolve operational and contractual issues with strategic solutions.
• Conduct regular client site visits and build long-term relationships.
• Deliver exceptional customer service as the primary contact for assigned accounts.
• Coach and mentor Operations Coordinators; support team development.
• Partner with Talent Acquisition to forecast staffing needs and workforce planning.
• Promote GardaWorld's products and services to expand existing client relationships.

Skills

Leadership

Client relationships

Communication

Analytical skills

Organizational skills

Problem-solving

Bilingual English/French

Education

Bachelor's degree in Business Administration/Management/Finance

Tools

Microsoft Office

Job description

Lieu De Travail Kingston, Ontario, CA

Account manager Unité d’affaire: Corporatif Domaine de carrière: Opérations et Administration Lieu De Travail Kingston, Ontario, CA Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction? GardaWorld is looking for an Account manager to join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience. As an Account manager, you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner, you will play a key role in operational performance, client retention, and the continuous improvement of service delivery. Your leadership, strategic mindset, and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization.

Why Choose GardaWorld?

• Full-time position with job stability
• Annual salary of $70,000 to $85,000, based on experience and qualifications
• Comprehensive benefits package, including group insurance, RRSP, corporate discounts, and more
• Structured work environment focused on safety and compliance
• Key role at the heart of operations
• Opportunities for learning and professional development

Key Responsibilities Of The Account Manager

• Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications.
• Manage the operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up.
• Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives.
• Conduct regular client site visits and build strong, long-term professional relationships.
• Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
• Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team.
• Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
• Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships.

Qualifications And Skills For The Account Manager

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 3 to 5 years of experience in a similar account management, operations management, or client services role.
• Proficiency with Microsoft Office applications.
• Ability to thrive in a fast-paced, evolving operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership, interpersonal, and communication skills.
• Excellent analytical, planning, and problem-solving abilities.
• Bilingualism (English and French) is required to effectively support our English-speaking clientele.

This posting is for a position that is currently vacant within the organization.

GardaWorld : bâtissons un monde plus sécuritaire

GardaWorld, un leader mondial en sécurité, offre des opportunités de carrière passionnantes dans une industrie en constante évolution. Nous valorisons la diversité et invitons les talents de tous horizons à postuler.