Accounte manager

GardaWorld; Canada; Remote; CAD 70,000 - 85,000; Full time

Job summary

GardaWorld is seeking an Account manager in Kingston, Ontario to lead and optimize service contracts across diverse client portfolios. You will drive operational performance, enhance client retention, and improve service delivery while delivering an exceptional client experience.

The role requires leadership, strategic thinking, and a client-focused approach to contribute to both client success and GardaWorld's objectives.

Qualifications

• Bachelor's degree in business or related field.
• 3–5 years in account/operations management or client services.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership and communication skills.
• English and French bilingual required.

Responsibilities

• Understand client accounts, service contracts, and specifications.
• Manage contracts, cost control, overtime, and AR follow-up.
• Identify and resolve operational and contractual issues with strategic solutions.
• Conduct regular client site visits and build long-term relationships.
• Deliver exceptional customer service as primary contact for accounts.
• Coach and mentor Operations Coordinators and support workforce planning.
• Promote GardaWorld offerings and expand client relationships.

Skills

Leadership

Interpersonal

Communication

Analytical thinking

Problem solving

Bilingual EN/FR

Education

Bachelor's degree in Business Administration/Management/Finance

Tools

Microsoft Office

Job description

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Business Unit: Corporate

Career Area: Operations and Administration

Location: Kingston, Ontario, CA

Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction?

GardaWorld is looking for an Account manager to join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience.

As an Account manager, you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner, you will play a key role in operational performance, client retention, and the continuous improvement of service delivery.

Your leadership, strategic mindset, and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization.

Why Choose GardaWorld?

• Full-time position with job stability
• Annual salary of $70,000 to $85,000, based on experience and qualifications
• Comprehensive benefits package, including group insurance, RRSP, corporate discounts, and more
• Structured work environment focused on safety and compliance
• Key role at the heart of operations
• Opportunities for learning and professional development

Key Responsibilities of the account manager:

• Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications.
• Manage the operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up.
• Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives.
• Conduct regular client site visits and build strong, long-term professional relationships.
• Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
• Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team.
• Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
• Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships.

Qualifications and Skills for the account manager:

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 3 to 5 years of experience in a similar account management, operations management, or client services role.
• Proficiency with Microsoft Office applications.
• Ability to thrive in a fast-paced, evolving operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership, interpersonal, and communication skills.
• Excellent analytical, planning, and problem-solving abilities.
• Bilingualism (English and French) is required to effectively support our English-speaking clientele.

This posting is for a position that is currently vacant within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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