Accounte manager

GardaWorld; Kingston; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Full-time position

Salary 70k-85k CAD

Benefits package

Safety and compliance focus

Learning and development opportunities

Job summary

GardaWorld in Kingston, Ontario is seeking an Account Manager to manage and optimize service contracts for a diverse client portfolio, driving operational performance and exceptional client satisfaction.

You will conduct regular client site visits, foster long-term relationships, and lead coordination with Operations Coordinators to ensure high-quality service delivery.

Qualifications

• Bachelor's degree or higher in business-related field.
• Minimum 3–5 years in account management/operations/client services.
• Proficiency with Microsoft Office applications.

Responsibilities

• Develop and maintain understanding of client accounts, service contracts, and technical specs.
• Manage operational and administrative aspects of client contracts, including cost control, overtime, and AR follow-up.
• Identify and resolve operational and contractual issues with strategic solutions.

Skills

Client relationship management

Leadership

Communication skills

Analytical thinking

Education

Bachelor's degree in Business Administration/Management/Finance

Tools

Microsoft Office

Job description

Business Unit: Corporate

Career Area: Operations and Administration

Location:

Kingston, Ontario, CA

Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction?

GardaWorld is looking for an Account manager to join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience.

As an Account manager, you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner, you will play a key role in operational performance, client retention, and the continuous improvement of service delivery.

Your leadership, strategic mindset, and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization.

Why Choose GardaWorld?

• Full-time position with job stability
• Annual salary of $70,000 to $85,000, based on experience and qualifications
• Comprehensive benefits package, including group insurance, RRSP, corporate discounts, and more
• Structured work environment focused on safety and compliance
• Key role at the heart of operations
• Opportunities for learning and professional development

Key Responsibilities Of The Account Manager

• Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications.
• Manage the operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up.
• Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives.
• Conduct regular client site visits and build strong, long-term professional relationships.
• Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
• Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team.
• Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
• Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships.

Qualifications And Skills For The Account Manager

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 3 to 5 years of experience in a similar account management, operations management, or client services role.
• Proficiency with Microsoft Office applications.
• Ability to thrive in a fast-paced, evolving operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership, interpersonal, and communication skills.
• Excellent analytical, planning, and problem-solving abilities.
• Bilingualism (English and French) will be considered an asset..

This posting is for a position that is currently vacant within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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