Account manager

GardaWorld; Kingston; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

RRSP

Corporate discounts

Job summary

GardaWorld is seeking an Account Manager to lead and optimize service contracts for a diverse client portfolio within the Protective Services team in Kingston, Ontario.

You will drive operational performance, ensure exceptional client experience, conduct regular site visits, manage finances, and mentor Operations Coordinators while coordinating with Talent Acquisition.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or related field.
• 3–5 years in account management, operations management, or client services.
• Proficiency with Microsoft Office and strong communication skills.

Responsibilities

• Develop and manage client contracts and service specifications.
• Oversee cost control, overtime management, and accounts receivable follow-up.
• Resolve operational and contractual issues with strategic solutions.
• Perform regular client site visits and build long-term relationships.
• Provide exceptional customer service as the primary contact for accounts.
• Mentor Operations Coordinators and support workforce planning with Talent Acquisition.
• Identify opportunities to expand existing client relationships.

Skills

Microsoft Office

Leadership

Communication skills

Bilingual English/French

Education

Bachelor's degree in Business Administration or related field

Job description

Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction?

GardaWorld is looking for an Account manager to join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience.

As an Account manager, you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner, you will play a key role in operational performance, client retention, and the continuous improvement of service delivery.

Your leadership, strategic mindset, and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization.

Why Choose GardaWorld?

• Full-time position with job stability
• Annual salary of$70,000 to $85,000, based on experience and qualifications
• Comprehensive benefits package, including group insurance, RRSP, corporate discounts, and more
• Structured work environment focused on safety and compliance
• Key role at the heart of operations
• Opportunities for learning and professional development

Key Responsibilities of the account manager:

• Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications.
• Manage the operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up.
• Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives.
• Conduct regular client site visits and build strong, long-term professional relationships.
• Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
• Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team.
• Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
• Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships.

Qualifications and Skills for the account manager:

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 3 to 5 years of experience in a similar account management, operations management, or client services role.
• Proficiency with Microsoft Office applications.
• Ability to thrive in a fast-paced, evolving operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership, interpersonal, and communication skills.
• Excellent analytical, planning, and problem-solving abilities.
• Bilingualism (English and French) is required to effectively support our English-speaking clientele.

This posting is for a position that is currently vacant within the organization.