Account manager

GardaWorld; Canada; Remote; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

RRSP matching

Corporate discounts

Safety and compliance focus

Job summary

GardaWorld in Kingston, Ontario, is seeking an Account Manager to lead and optimize service contracts for a diverse client base. You will drive operational performance, strengthen client relationships, and contribute to the success of the Protective Services team.

The role emphasizes leadership, strategic thinking, and a customer-focused approach to improve service delivery and client satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• 3–5 years of experience in a similar account management, operations management, or client services role.
• Proficiency with Microsoft Office applications.

Responsibilities

• Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications.
• Manage operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up.
• Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives.
• Conduct regular client site visits and build strong, long-term professional relationships.
• Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
• Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team.
• Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
• Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships.

Skills

Leadership

Communication

Analytical skills

Time management

Education

Bachelor's degree in Business Administration, Management, Finance, or a related field

Tools

Microsoft Office

Job description

Account manager

Kingston, Ontario, CA

Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction?

GardaWorld is looking for anAccount managerto join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience.

As anAccount manager, you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner, you will play a key role in operational performance, client retention, and the continuous improvement of service delivery.

Your leadership, strategic mindset, and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization.

Why Choose GardaWorld?

• Full-time position with job stability
• Annual salary of$70,000 to $85,000, based on experience and qualifications
• Comprehensive benefits package, including group insurance, RRSP, corporate discounts, and more
• Structured work environment focused on safety and compliance
• Key role at the heart of operations
• Opportunities for learning and professional development

Key Responsibilities of the account manager:

• Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications.
• Manage the operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up.
• Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives.
• Conduct regular client site visits and build strong, long-term professional relationships.
• Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
• Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team.
• Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
• Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships.

Qualifications and Skills for the account manager:

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 3 to 5 years of experience in a similar account management, operations management, or client services role.
• Proficiency with Microsoft Office applications.
• Ability to thrive in a fast-paced, evolving operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership, interpersonal, and communication skills.
• Excellent analytical, planning, and problem-solving abilities.
• Bilingualism (English and French) is required to effectively support our English-speaking clientele.

This posting is for a position that is currently vacant within the organization.