Director, Client Success & Growth

GardaWorld; Toronto; On-site; CAD 76,000 - 94,000; Full time

Job summary

GardaWorld is seeking a Director of Customer Relations in Toronto to lead a designated client group and Account Management team, ensuring service excellence and profitability. You will drive client retention, growth, and continuous improvement while collaborating with departments to support a 24/7 operation.

You will travel to client sites, coach the AM team, and ensure on-site coordination with operations.

Qualifications

• Ability to create a positive work environment and build a high-performance team.
• Strong communication and delegation skills.
• Excellent organizational and priority setting to meet goals.
• Entrepreneurial and self-starter mindset.
• Public speaking and presentations leadership.
• Coaching and developing personnel.
• Strong multitasking and analytical abilities in a fast-paced setting.
• Proficient in Microsoft Office 365.

Responsibilities

• Oversee 24/7 operations for the assigned area.
• Directly manage a team of Account Managers and provide leadership.
• Ensure timely and accurate invoicing in collaboration with Pay and Bill.
• Manage staffing levels and recruitment with Talent Acquisition.
• Reduce sub usage and overtime while meeting yearly targets.
• Participate in strategic planning to support operations.
• Drive cost efficiencies and training time management.
• Maintain and grow the client base and renewals.
• Champion assigned RFPs and meet annual sales targets.

Skills

Leadership

Communication

Strategic planning

Team coaching

Public speaking

Mentoring

Problem solving

Microsoft Office 365

Job description

GardaWorld is seeking a Director of Customer Relations in Toronto to lead a designated client group and Account Management team, ensuring service excellence and profitability. You will drive client retention, growth, and continuous improvement while collaborating with departments to support a 24/7 operation.

You will travel to client sites, coach the AM team, and ensure on-site coordination with operations.