Store Team Leader: Ops, Coaching & Merchandising

Dollarama; Central Ontario; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training program

Career development opportunities

Job summary

Dollarama in Ontario is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. This role acts as Manager on Duty in the Store Manager’s absence.

You will lead the team, assist with merchandising, stocking, cash handling, and safety compliance, while hiring, training, and developing staff. Open availability on days, evenings, and weekends is expected in a fast-paced environment.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Assist with merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management, store opening and closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Ensure adherence to company policies and safety standards.
• Maintain visual merchandising standards.
• Responsible for hiring and performance management.

Skills

Leadership

Communication

Decision-making

Multitasking

Job description

Dollarama in Ontario is seeking an Assistant Store Manager to support the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. This role acts as Manager on Duty in the Store Manager’s absence.

You will lead the team, assist with merchandising, stocking, cash handling, and safety compliance, while hiring, training, and developing staff. Open availability on days, evenings, and weekends is expected in a fast-paced environment.