Retail Team Lead - Customer Experience & Operations

Dollarama; Alliston; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Tailor-made training

Career development

Full-time eligibility pathway

Job summary

Dollarama in Ontario, Canada is seeking an Assistant Team Leader to support the management team in executing daily store operations, ensuring excellent customer service, and maintaining an organized, efficient store environment.

The role involves supervising staff, handling shipments, stocking shelves, and ensuring safety and cleanliness while assisting with cash management and opening/closing duties. Strong communication and leadership are essential.

Qualifications

• Approximately one (1) year of relevant experience in the retail industry.
• At least one (1) year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.

Job description

Dollarama in Ontario, Canada is seeking an Assistant Team Leader to support the management team in executing daily store operations, ensuring excellent customer service, and maintaining an organized, efficient store environment.

The role involves supervising staff, handling shipments, stocking shelves, and ensuring safety and cleanliness while assisting with cash management and opening/closing duties. Strong communication and leadership are essential.