Retail Team Leader: Ops, Merch & People Leadership

Dollarama; Red Deer; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Training program

Career growth

Job summary

Dollarama in Canada is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail store operations, ensuring smooth execution of tasks and high service standards.

You will lead and develop store associates, manage merchandising, scheduling, open/close duties, and participate in hiring and performance management, with growth opportunities within the company. The role emphasizes safety, training, and a proactive approach to store excellence.

Qualifications

• Minimum of one (1) year of retail experience.
• 1–2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Oversee merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensure excellent customer service standards are met.
• Conduct manager-on-duty tasks (breaks, time, attendance).
• Maintain visual merchandising standards.
• Address customer complaints and resolve issues promptly.
• Maintain store safety and cleanliness standards.
• Perform cash management, store opening and closing duties as needed.
• Participate in inventory processes and employee training.
• Contribute to hiring and performance management.

Skills

Leadership

Communication

Multitasking

Customer service

Team supervision

Job description

Dollarama in Canada is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail store operations, ensuring smooth execution of tasks and high service standards.

You will lead and develop store associates, manage merchandising, scheduling, open/close duties, and participate in hiring and performance management, with growth opportunities within the company. The role emphasizes safety, training, and a proactive approach to store excellence.