Store Manager — Lead Retail Ops & Team Growth

Dollarama; London; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension plan

Training and onboarding program

Career growth opportunities

Job summary

Dollarama in Canada is seeking a Store Manager to lead daily retail operations, staff development, and visual merchandising while upholding company guidelines. You will drive customer service excellence and ensure store standards across operations.

The role emphasizes leadership, strong communication, and the ability to manage inventory, scheduling, and hiring processes in a fast-paced environment. Full-time position with a focus on achieving sales and service goals.

Qualifications

• Minimum of two years’ experience in retail and team management.
• Open availability (day, evening, weekend).
• Excellent communication and decision-making abilities.
• Strong leadership and problem-solving skills.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.

Responsibilities

• Overseeing all store operations and ensuring compliance with company policies.
• Leading, motivating, and developing store staff to achieve goals.
• Assisting with merchandising, stocking, and unpacking daily shipments.
• Delivering excellent customer service and resolving complex issues.
• Maintaining visual merchandising standards.
• Ensuring store safety and cleanliness.
• Handling cash management, store opening and closing.
• Providing performance feedback and assigning team tasks.
• Supervising hiring and performance management processes.

Skills

Leadership

Communication

Decision making

Multitasking

Customer service

Job description

Dollarama in Canada is seeking a Store Manager to lead daily retail operations, staff development, and visual merchandising while upholding company guidelines. You will drive customer service excellence and ensure store standards across operations.

The role emphasizes leadership, strong communication, and the ability to manage inventory, scheduling, and hiring processes in a fast-paced environment. Full-time position with a focus on achieving sales and service goals.