Store Team Lead: Customer Service & Merchandising

Shoppers Drug Mart; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Job summary

A local pharmacy in Peel Region, Mississauga, is looking for a Customer Service Manager. This role involves overseeing customer service functions, training staff, and ensuring compliance with store policies. The ideal candidate will have strong planning and problem-solving skills and be organized and efficient in time management. The position offers competitive pay, a flexible work schedule, and a discount program, providing an excellent opportunity to contribute to the community.

Benefits

Purchase discount program

Flexible schedules

Online learning through Academy

Competitive pay

Qualifications

• Strong planning and decision-making skills.
• Capable of organizing store functions independently.
• Essential problem-solving to ensure customer satisfaction.

Responsibilities

• Manage customer service functions and cash operations.
• Ensure compliance with store policies and procedures.
• Train and supervise cashier and merchandising staff.
• Address customer inquiries and resolve issues.

Skills

Planning

Judgement and Decision Making

Independent thinking

Problem solving

Computer literate

Organized

Efficient time management skills

Knowledge of products and supplies

Job description

A local pharmacy in Peel Region, Mississauga, is looking for a Customer Service Manager. This role involves overseeing customer service functions, training staff, and ensuring compliance with store policies. The ideal candidate will have strong planning and problem-solving skills and be organized and efficient in time management. The position offers competitive pay, a flexible work schedule, and a discount program, providing an excellent opportunity to contribute to the community.