Store Operations Leader - Staff Coach & Growth

Dollarama; Ottawa; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension plan

Tailor-made training and integration

Job summary

Dollarama in Ottawa, Canada is seeking an Assistant Store Manager to support daily retail operations, drive customer satisfaction, and hit sales goals. This role acts as Manager on Duty when the Store Manager is absent, ensuring smooth operations and excellent service.

The successful candidate will have at least two years in retail with supervisory experience, open availability, and strong leadership and communication skills to motivate the team and uphold safety standards.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.

Responsibilities

• Assist Store Manager with daily operations and staff management.
• Support merchandising, stocking, and unpacking shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management and opening/closing duties as needed.
• Assign tasks and ensure store safety and cleanliness.
• Conduct performance evaluations and provide feedback.
• Maintain visual merchandising standards and company policies.

Skills

Leadership

Communication

Decision-making

Multitasking

Job description

Dollarama in Ottawa, Canada is seeking an Assistant Store Manager to support daily retail operations, drive customer satisfaction, and hit sales goals. This role acts as Manager on Duty when the Store Manager is absent, ensuring smooth operations and excellent service.

The successful candidate will have at least two years in retail with supervisory experience, open availability, and strong leadership and communication skills to motivate the team and uphold safety standards.