Retail Team Leader — Operations & Customer Service

Dollarama; Quebec; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension plan

Tailor-made training and integration

Career development opportunities

Job summary

Dollarama in Canada’s Capitale-Nationale region seeks an Assistant Team Leader to support the store’s management team in daily operations, supervise staff, and ensure excellent customer service in a fast-paced environment. You will help manage shipments, stock shelves, and uphold safety and cleanliness standards while delivering a smooth shopping experience.

Ideal candidates have about a year of retail experience, at least one year in a supervisory role, strong communication, leadership and

Qualifications

• Approximately one year of retail experience.
• At least one year in a supervisory role.
• Flexible availability including days, evenings and weekends.
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organization, and teamwork.
• Ability to multitask in a fast-paced, high-volume environment.
• Customer-service oriented.

Responsibilities

• Assist the management team in operating daily store activities.
• Assist with store staff supervision and scheduling.
• Manage daily shipments and stock shelves.
• Ensure store safety and cleanliness standards.
• Handle cash management and opening/closing duties as needed.
• Support hiring and performance processes.

Skills

Leadership

Supervisory exp

Customer service

Communication

Multitasking

Organization

Teamwork

Job description

Dollarama in Canada’s Capitale-Nationale region seeks an Assistant Team Leader to support the store’s management team in daily operations, supervise staff, and ensure excellent customer service in a fast-paced environment. You will help manage shipments, stock shelves, and uphold safety and cleanliness standards while delivering a smooth shopping experience.

Ideal candidates have about a year of retail experience, at least one year in a supervisory role, strong communication, leadership and