Retail Team Leader: Operations & Customer Experience

Dollarama; Kitchener; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Company matched pension

Tailor-made training program

Job summary

Dollarama in Canada is seeking an Assistant Team Leader to support the management team in daily store operations, ensure excellent customer service, and maintain a well-organized store environment. This role involves supervising staff, assisting with shifts, and upholding safety and loss-prevention standards.

Flexible availability (day, evening, weekend) is required; you will be involved in hiring, training, and performance management to help grow retail and management skills within our team.

Qualifications

• Approximately one year of relevant retail experience.
• At least one year in a supervisory role.
• Flexible availability (day, evening, weekend).
• Excellent communication and interpersonal abilities.
• Demonstrated leadership, organizational, and teamwork skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Customer service-oriented.

Responsibilities

• Assisting the management team in managing store operations and staff.
• Boxing and unboxing daily shipments.
• Stocking daily products on shelves.
• Climbing ladders to reach all areas of the store.
• Providing good customer service and resolving customer issues.
• Ensuring store safety and cleanliness standards are maintained.
• Performing cash management, store opening and closing duties as needed.
• Following up on assigned tasks.
• Conducting manager-on-duty tasks: breaks, time and attendance, and involvement in hiring and performance management.

Skills

Retail experience

Supervisory experience

Job description

Dollarama in Canada is seeking an Assistant Team Leader to support the management team in daily store operations, ensure excellent customer service, and maintain a well-organized store environment. This role involves supervising staff, assisting with shifts, and upholding safety and loss-prevention standards.

Flexible availability (day, evening, weekend) is required; you will be involved in hiring, training, and performance management to help grow retail and management skills within our team.