Store Manager

Factory Optical and Optiks International; City of Lloydminster; On-site; CAD 125,000 - 150,000; Full time

Job summary

A retail optical shop in Lloydminster is seeking a passionate Store Manager to enhance customer experiences and lead a team. This full-time role involves fostering collaboration, delivering legendary customer service, and achieving store goals. Ideal candidates will have at least two years in customer service, with additional leadership experience preferred. You'll enjoy a comprehensive rewards package and a culture that encourages growth and learning. Join us in making a meaningful impact in the community.

Benefits

Comprehensive total rewards package

Competitive wage and benefits

Ongoing training and development opportunities

Qualifications

• Minimum two years experience in a customer service focused retail environment.
• Minimum one year experience in a coaching or leadership role.
• Experience in an optical environment is an asset.
• Excellent oral and written communication skills.
• Ability to adapt to changing priorities.

Responsibilities

• Foster collaboration among staff.
• Train and coach employees.
• Deliver exceptional customer service.
• Set and achieve revenue goals.
• Manage daily store operations.

Skills

Customer service

Team management

Communication

Organizational skills

Problem-solving

Tools

Microsoft Office

Job description

If you have a passion for style and helping customers find their perfect fit, as well as experience in retail customer service, we'd love to hear from you. Come and join us at Optiks International - Lloydminster, partners of solis optics - a division of FYihealth group.

When you join solis optics, you'll see that this is more than just a job. We value our people and offer a comprehensive benefits package and the chance for you to grow personally and professionally.

Why You Should Join Us

With over 60 partner locations across Canada, solis optics is a whole new way to look at glasses. Our locations are your neighborhood retail optical shops, and while the name on the door might change, we are committed across all locations to giving our customers a carefully curated, enjoyable and affordable experience.

Our locations carry Canada's largest selections of designer eyewear. At solis optics, we believe everyone should have access to the eyewear brands they love at a price they can afford. Our goal as your one stop shop is to offer quality products at great value and provide an enjoyable retail experience.

Join our team at solis optics and help us in creating a remarkable customer experience and finding a frame for every face.

How You'll Benefit

• A comprehensive total rewards package
• Competitive wage and benefits
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities

The Role

If you have a passion for style and helping customers find their perfect fit, as well as experience in retail customer service, we'd love to hear from you. Come and join us at our Optiks International - Lloydminster location as a Store Manager and help each of our customers find their perfect frame.

The Store Manager plays a critical role within solis optics and is crucial to our success by delivering world-class service to our customers. You'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience.

This position is a full-time role working 30-40 hours per week. Evenings and weekends are required.

What Will You Be Doing?

• Fostering collaboration and teamwork among practice staff
• Building trust and commitment with your workgroup
• Training, development and coaching of staff to solis optics processes, programs, and products
• Delivering legendary customer service
• Setting and obtaining store revenue goals
• Hiring, onboarding and training of new staff
• Scheduling staff and doctors
• Accounts Receivable and Accounts Payable
• Benefits submissions and tracking
• Banking deposits and reconciliations
• Inventory management
• All leadership aspects of daily store operations

What Do You Bring?

• Minimum two years experience in a customer service focused retail environment
• Minimum one-year experience in a coaching or leadership role
• Experience in an optical environment is an asset
• Excellent organization and time management skills
• Excellent oral and written communication skillsAbility to adapt and respond quickly to changing priorities via critical thought and problem solving
• A reputation for delivering results through successful people management
• General PC knowledge, including Microsoft Office (Word, Excel, PowerPoint, Outlook)

How You'll Benefit

• A comprehensive total rewards package
• Competitive wage and benefits
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities

Why You Should Join Us

solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.