Store Manager

Movado Group; Canada; On-site; CAD 93,000 - 105,000; Full time

Job summary

A leading luxury retailer is seeking a Store Manager for their Ontario, California location. The role requires at least 3 years of Retail Management experience, a solid sales background, and the ability to develop and mentor employees. The ideal candidate will ensure the store meets its financial goals while delivering exceptional customer service. A competitive compensation package is offered, ranging from $67,000 to $75,000 annually.

Benefits

Competitive compensation

Employee discount

Time off and benefits

Qualifications

• At least 3 years of experience as a Retail Manager, preferably in luxury retail.
• Solid sales background.
• Strong business acumen with experience in business analytics.
• Excellent interpersonal and communication skills.

Responsibilities

• Achieve financial objectives for the store.
• Recruit, hire, train, and evaluate store employees.
• Analyze store performance and implement programs to enhance it.
• Maintain store compliance with company standards.

Skills

Retail Management

Sales Performance

Employee Management

Customer Service

Business Analytics

Communication Skills

Job description

Overview

We are currently seeking an inspiring, confident, and ambitious individual to join the Movado Company Store team as the Store Manager at Ontario, CALIFORNIA..

Responsibilities

• Achieve financial objectives for the store—this includes meeting or exceeding store sales goals and ensuring that store expense budgets are met
• Set sales goals for all store associates and monitor their performance against these goals
• Analyze store performance through the use of business analytics and implement programs to enhance store performance
• Recruit, hire, train, evaluate and counsel store employees to ensure peak performance
• Schedule, organize and assign employees as well as follow up on their work results to maximize store performance
• Maintain and enhance the performance of the staff through continuous training and coaching
• Identify current and future customer requirements by establishing rapport with potential and actual customers and ensure that the store utilizes excellent CRM practices
• Regularly conduct performance evaluations and communicate the appropriate employee improvement plans
• Resolve customer issues or complaints in a timely manner and determine the optimal solutions that result in customer satisfaction
• Ensure that all store employees maintain the store in accordance with company standards
• Provide exceptional customer service and ensure that all employees within the store also provide exceptional customer service
• Conduct regular store meetings to keep staff informed of all store and corporate issues
• Communicate, implement and manage store marketing and merchandising programs
• Execute and monitor loss prevention and shrink programs in accordance with corporate policies
• Oversee all store operational issues and administrative duties and ensure the timely opening and closing of the store
• Maintain the stability, security and reputation of the store by complying with corporate, legal and security requirements
• Regularly communicate and coordinate with the appropriate corporate personnel in operations of the store

Requirements

• The ideal candidate will have at least 3 years of experience as a Retail Manager, preferably in watch, jewelry, fashion, accessories, specialty and / or luxury retail
• Solid sales background
• Open availability and flexibility to work according to needs of the business and to ensure store objectives are met (Flexible Schedule)
• Strong business acumen—use of business analytics
• Superior skills in managing employees with an ability to develop and mentor as it relates to sales performance
• Excellent interpersonal and communication skills
• Proven ability to build a culture focused on success and teamwork
• Intermediate computer skills

Benefits

Our employees enjoy a competitive compensation, employee discount, time off and benefit package.

Compensation range is $67,000K-$75,000K.