Stage Experience Lead — Store Sales & Client Experience

Sephora; Toronto; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Competitive benefits

Learning & development

Job summary

Sephora Canada is seeking a Stage Experience Lead to oversee all sales floor departments at a high-volume Sephora location in Toronto. You will drive client service excellence, ensure selling-model compliance, and partner with your manager to address client feedback while supporting in-store events.

The ideal candidate has 1–3 years in a similar role, strong verbal and written communication skills, and a track record of building teams to deliver results.

Qualifications

• One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Excellent verbal and written communication skills and the ability to influence business partners at all levels in a clear and concise manner.
• Experience creating teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Oversee all sales floor departments within the Sephora location.
• Ensure all on-stage cast properly execute Sephora’s selling model and provide outstanding client service to meet company objectives.
• Respond promptly to client feedback per department and coordinate with direct manager on actions.
• Support in-store events to help the store achieve goals and client needs.
• Coach performance and development; participate in regular check-ins with direct reports.

Skills

Verbal communication

Written communication

Influence

Team building

Job description

Sephora Canada is seeking a Stage Experience Lead to oversee all sales floor departments at a high-volume Sephora location in Toronto. You will drive client service excellence, ensure selling-model compliance, and partner with your manager to address client feedback while supporting in-store events.

The ideal candidate has 1–3 years in a similar role, strong verbal and written communication skills, and a track record of building teams to deliver results.