Stage Experience Lead

SEPHORA; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

Sephora is seeking a Stage Experience Lead to manage client experience on the Toronto sales floor and oversee on-stage teams delivering Sephora’s renowned service model.

The role requires 1–3 years in a similar retail leadership position, with strong coaching, communication, and cross-functional collaboration skills. It also involves supporting store events and performance development through regular feedback and training initiatives.

Qualifications

• 1–3 years of experience in a similar role at a similar volume store or equivalent internal experience.
• Background in retail or customer experience leadership, including coaching, team coordination and cross-functional collaboration.
• Excellent verbal and written communication with ability to influence business partners at all levels.

Responsibilities

• Oversee client experience on the sales floor and ensure the on-stage cast follow Sephora's selling model.
• Support training in Client Interactive Technology and drive adoption among staff.
• Assist in in-store events to meet store goals and client needs.
• Provide performance feedback and regular check-ins with direct reports.
• Demonstrate an entrepreneurial understanding of store sales performance and opportunities.

Skills

Retail leadership

Coaching

Team coordination

Cross-functional collaboration

Communication (verbal/written)

Stakeholder influence

Job description

Company Description Sephora is a leading global prestige beauty retailer, offering a curated selection of more than 500 brands along with its own Sephora Collection across fragrance, makeup, haircare, skincare, and more. With over 3,200 stores and 20 offices in 35 markets, Sephora fosters an environment where people innovate, collaborate, and grow as product and brand experts. The company is guided by values that encourage leadership, imagination, and continuous development, supporting team members in building fulfilling career paths. Sephora champions diversity, inclusion, and authenticity, creating space for its 50,000 colleagues and 74 million loyal customers to celebrate beauty in their own way. Joining Sephora means belonging to a caring community and contributing to memorable, joyful client experiences.

• Role Description The Stage Experience Lead is a full-time, on-site role based in Toronto, ON, responsible for overseeing the visual pride and client experience on the sales floor. As a Stage lead, you are responsible for:
• Client Experience.Ensure all on-stage cast properly execute Sephoras selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
• Embracing Innovation.Support all World selling cast being properly trained in all Client Interactive Technology.
• Event Management.Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
• Performance Assessment & Development.Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
• Entrepreneurial Spirit.Demonstrate a strong understanding of the stores sales performance and business opportunities.

Qualifications.

• You have one to three years experience in a similar role at a similar volume store or equivalent internal experience.
• Background in retail or customer experience leadership, including coaching, team coordination, and collaborating with cross-functional partners.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
• Ability to work a flexible full-time schedule