Client Experience Manager - Beauty Retail Leader

Go2STAFFING; Vaughan; On-site; CAD 55,000 - 74,000; Full time

Benefits offered by this job

Product discounts

Brand events access

Gratis samples

Job summary

Sephora Canada is seeking a Client Experience Manager to oversee the sales floor, or Stage, and drive team performance while prioritizing client experiences. You will train Beauty Advisors and Stage Experience Leads, ensuring Sephora’s selling model is applied to exceed store goals.

You will lead events, manage merchandising updates, and collaborate with the Store Director and Talent Manager. A strong track record in coaching, leadership, and communication is essential for success.

Qualifications

• Minimum 2–4 years of management experience in beauty, retail, or customer service.
• Must be metrics-driven with a proven coaching track record.
• Strong managerial courage for tough conversations.
• Ability to build high-performing teams and identify in-store talent.
• Excellent verbal and written communication; ability to influence partners.
• Experience with Windows, Word, and Excel.

Responsibilities

• Lead and coach Stage Experience Leads and Beauty Advisors.
• Train and develop the team on Sephora’s selling model.
• Respond promptly to client feedback via Medallia and other channels.
• Manage in-store events with the Beauty Services team.
• Ensure visuals align with company standards and maintain stock levels.
• Engage with store brands and coach brand representatives.

Skills

Leadership

Coaching

People development

Communication

Influence

Managerial courage

Tools

Windows

Word

Excel

Job description

Sephora Canada is seeking a Client Experience Manager to oversee the sales floor, or Stage, and drive team performance while prioritizing client experiences. You will train Beauty Advisors and Stage Experience Leads, ensuring Sephora’s selling model is applied to exceed store goals.

You will lead events, manage merchandising updates, and collaborate with the Store Director and Talent Manager. A strong track record in coaching, leadership, and communication is essential for success.